What are the responsibilities of a community manager?

Jeremiah Owyang in his postings at
http://www.web-strategist.com/blog/2006/12/07/community-manager-resources/
talks about the role of a community manager and what a community manager really does.
Lets discuss this and expand on the responsibilities of an effective community manager

* Listening, responding quickly, informing and connecting the right folks.
* Leading the community and engaging the membership of other stakeholders
* Engaging the community around a company and its products, being a company champion, and most   importantly,  a customer advocate
* Organising community interactions and activities on a regular basis
* Generating an atmosphere of fun to keep the interactions vibrant
* Ensuring that the purpose of the community remains aligned with the personal aspirations of the members as well as the business goals
* Networking with potential new community members to promote community benefits
* Informing the right stakeholders in the company what’s happening, this can range from Engineering,
  Product Management, Product Marketing, Bloggers, PR, or forum moderators
* Creating an identity for the community to which people want to belong
* Engaging members & generating a sense of commitment to community activities
* Communicating community benefits and successes to wider stakeholder groups
* Establishing (with members) agreed processes for community activities and events
* Identifying objectives, roles and responsibilities for community members

Once the community is established, rotation of community manager responsibilities is a good way of
keeping the community vibrant, maintaining interest and increasing the scope of influence of the
community. This ensures that the work is not onerous.



Discover more from Mukund Mohan

Subscribe to get the latest posts sent to your email.