Talking about an effective community manager, lets discuss the typical character traits of such a person:
- Knowledgeable about the community’s domain
- Well connected to a range of community members
- Recognized by peers as competent in a broad range of community subjects
- Widely known and respected for his/her ability to facilitate a group of key contributors
- Maintains the group’s focus on establishing areas of common interest and priorities
- Puts the community as a priority over the company
- Is an educator and teaches the community about the company and its products, often in a non-invasive manner
- Uses the tools and communication style of the community
- Puts a human face on the company, both online and at events
- Connects the right people in the company with the right customers and knows when to get out of the way
- Pushes through barriers at the corporate level
Discover more from Mukund Mohan
Subscribe to get the latest posts sent to your email.