Category Archives: Entrepreneurship

An Indian entrepreneur & investors guide to giving a sincere compliment

This is not a set of rules, but a guide for Indians in particular. Most of us are pretty awful when it comes to giving a compliment. I am not ready to psychoanalyze why that is the case. The usual suspects come up: our culture, our values, blah, blah, blah.

If you see something that’s good or someone that’s done a good job, just say it already.

This is especially true of engineers and developers. Something about the “I should not say this is very good else they will take advantage of me” is absolute bullsh*t.

I make exceptions for women. In this case alone, because almost anything they say is construed “I like this” in *that* way.

The worst are the guys who give back-handed compliments, thinking they are actually being nice. No, you are not. You are being a doofus.

Lets start with some examples.

1. You finish a meeting with an entrepreneur who is doing something new and innovative. Dont say “I tried this 2 years ago and it did not work, but your solution might”, when you intend to say “That’s a pretty neat idea and a new take on a problem I know exists”

2. Someone finishes their demo and they gave a very good pitch. Dont come to them and say “I thought I was the best at giving demos and now I know I can learn from you”, when you intend to say “You did an awesome demo. It was crisp and compelling. There’s a lot to learn from how you present.”

3. You meet an investor who has given you time to pitch, even though they, like you, are very busy. At the end of the meeting you got 2-3 good inputs from them and thought they understood the problem you are solving and what your solution does, even though they wont invest. Dont say “I met many investors, but you got what we are doing, unlike others who did not get it”, instead say “Thanks for taking the time to understand my solution. Its hard to understand it quickly and I am glad you got it quickly”.

What are the 3 guidelines I propose for giving a good compliment:.

1. Be sincere and genuine. If you liked it say you liked it. If you liked it a lot, dont say it was okay because you think it will give them a ego boost if you express “fandom” . Dont compare it to other things unless asked to do so. I understand the whole “frame of reference” and relative bit, but give people credit when its due.

2. Try not to use cliches. This is hard not to do, but pick up on one really standout part of the interaction and give them a compliment on that part. Their delivery, use of imagery, etc.

3. Keep your sentences short. That way you avoid getting into rat holes, especially if you are not sure what you really want to say. Or if there was nothing great about it, but it was good enough. Even one single sentence “Your demo was crisp” is better than 10 sentences of rambling about the market, why you tried and it did not work etc.

The frustrations of being in a constant state of flux

Why would you want to ever be an entrepreneur?

Its a largely under-appreciated, underpaid, overworked and frustrating role. The worst part is the fear, uncertainty and doubt (FUD) created by yourself and a constant battle to fight your own daemons.

Of these I am going to focus on one part. The state of “not knowing”.

Just so you know, once you become an entrepreneur, you are perpetually in a state of the unknown.

Forever.

There will always be more unknowns than known’s. There should always be (and there are) more questions – about your market, about the product, your ability to deliver, the team, your ability to raise funds, your ability to execute – the list is endless. Each new milestone ends up bringing you more questions from others and those who call themselves “insiders”.

For the few that are zen-like and do meditation to calm the soul, its rewarding to find such rich fodder for practice.

For the rest of us, who are mere mortal entrepreneurs, it is the most frustrating part.

Things will always be in a flux.

That’s where you have to draw your strength from.

Its important to know that everyone else is in the same state.

Which is why entrepreneurship is vastly underrated.

An entrepreneur’s optimism is infectious. She envelopes you with her obsession for the problem she’s trying to solve. She speaks with the eloquence of a seasoned televangelist and the passion of Russian gym coach trying to urge her prized student to over perform.

The entrepreneur’s optimism is all encompassing. The hurdles she faces daily including lack of connections, lack of credibility or even the inability to meet payroll don’t deter her. Her optimism overwhelms her outlook towards the daunting problems we mortals face daily.

The entrepreneur’s optimism is never ending. She knows (possibly) at the back of her mind that the odds are stacked against her. That’s what makes her admirable – she does not care. As far as she’s concerned, she’s not giving up, either today, tomorrow or when gas prices hit $200 per gallon.

I had a good friend and entrepreneur who I spoke with last week who was at his wits end. Having been at it for 9 months working on their product, they had completed an alpha version, beta version and released a version 1. They had gotten over 50,000+ users for their application, seen a lot of traction, only to find 2 weeks of slower growth in new user additions. That made him question everything.

The questions were valid and very relevant. The assumptions they made were not quite the right ones, so things were in a state of flux.

A few investors had seen their momentum and were interested in funding the company. He, was now simply paralyzed.

Unsure if he should take the funds because more things were unknown than known, or lead himself to believe that the money will offer him answers to the questions he had.

Even entrepreneurs who have been through this several times find this issue to be a constant source of frustration.

Things are always in a flux.

They will always be in a startup.

If they are not, then you have become a “big company” and while there are merits to being a big company, startups are a LOT more fun.

If you call being in a state of constant flux fun.

There are those that thrive in that environment. I use one trick (it is a mind trick) to make things seem fun.

I imagine how much more frustrating it would be if I were at a large company, dealing with the politics of multiple teams, conflicting priorities and boring daily routines.

Then I feel better about the fact that I as an entrepreneur, control my own destiny.

Nothing’s more liberating than that.

2013 tablet adoption to drive startups

This piece appeared at the Times of India Business section yesterday.

About 407 technology companies were started in 2012, which was a decrease of 19% from 2011. For 2013 we expect the number to increase
thanks to many startup accelerators, going to about 460+ startups.

The most number of new companies will be in mobile applications, cloud computing, software as a service, and education. Since many ecommerce infrastructure companies in payments, logistics and distribution were formed and funded, I expect a second coming of e-commerce only in 2015.

There are three major trends that are shaping the startup world. First, lower costs of tablet computers, causing rapid adoption. Second, dramatically lower 3G prices and rapid WiFi rollout, allowing most tablets to enable cloud computing. Finally, lower costs of simple biomechanical arms will see early signs of consumer robotics companies.

More than rapid adoption of smartphones, the tablet adoption will help bring disruptive changes to entertainment, education and communication in the next year. The upcoming general election in 2014 will ensure that the ruling political party will give free tablets to each low-income family that has at least one child. The primary use of this device initially will be for education and communication, but will quickly replace the television as the entertainment device of choice for the younger generation. We will see many startups provide education content and many crowd-sourced applications for test preparation.

While 4G and LTE networks might surface in India by 2013, 3G prices will lower sharply and many carriers will offer them bundled with DTH options. Thanks to smartphones, the urban youth will quickly start to create niche content in the form of short movies and music and upload them online, helping create startups that assist users to discover new entertainment choices. I also see an increase in gaming companies that offer in-app purchases and virtual goods.

Business application startups targeting small and medium businesses will continue to grow, but many will target global markets instead of India in 2013.

Finally I see the start of primitive consumer-robotics companies which are simple extensions of bio-mechanical arms aiding in specific tasks such as replacing the large water jug or cutting vegetables based on camera sensors.

Availability of seed capital will continue to increase, but later stage companies will increasingly look outside India to raise capital.

US work visa options for entrepreneurs

If your market is the US or if you are looking to get funded by US investors, then you would be most likely looking to move there as well.

There has been a recent surge in entrepreneurs applying and getting into incubator and accelerator programs in the valley, so I thought I’d put together a quick guide for entrepreneurs who are looking to move to the US for work.

There are multiple options for short term stay in the US, but to be able to work, realistically you only 5 options – H1B (work permit), L1 (company transfer), E2 (investment)EB2 (advanced degree and exceptional candidates)O (exceptional ability candidate).

The US is a notoriously hard place to get work visas for, so you should plan appropriately. While there is talk of a startup visa, expect that to take a few years to be in effect if at all. You can also obtain a B visa for temporary stay or visit, but that’s for meetings alone and technically will not let you setup your company or allow you to work.

Of the 20+ entrepreneurs, (who were interested in moving to the US) I have spoken with over the last few months, 11 have received visas for work in the US and the rest had their visas rejected. The high rejection rate had nothing to do with their company or ability, was the sense I got. It is still a largely hit or miss process for most entrepreneurs to obtain US work visas.

If you are the CEO / founder of the company and want to remain being the CEO or have a large controlling stake, then E1/E2 and O visas are the only type that will work. The E visas require you to invest over $1 Million in capital, so be warned.

The H1B and EB2 visas are more traditional work visas, used by most, but you will have to work for  the company, not as a CEO or founder (among other things). Couple of the co-founders I have spoken with, had one co-founder, who decided to stay in the US be the CEO, while the other resigned as CEO and then apply as an engineer in the H1 B category.

Only 1 founder had applied under the EB2 category, and he had a PhD, which he was told was a big reason for the lawyer to suggest that category.

The O visa has started to get more popular, but the documentation required is a lot is what I have heard. This includes making sure you have a lot of press about you and the company, a few recommendations, etc.

None of the product founders I had spoken to tried the L visa, but I know that it was a popular choice a few years ago for services entrepreneurs. This is a company transfer and is valid for 5 years, and has two options, L1A (executive and management) and L1B (exceptional category).

Those are the 5 different options for getting work visas and move to the US.

Many founders I know are also taking the route of getting a B1 visa, hiring a key co-founder or executive in the US and planning on making quarterly trips for work.

P.S. This post is not legal advice, so please do talk to a qualified lawyer in the US who practices immigration law before you decide on the best course of action for you.

Getting funded by US investors vs. Indian investors – a perspective

This is another post to force the debate. I have heard many Indian entrepreneurs say that they would rather be funded by a US investor than and Indian investor. In fact most would prefer specific Silicon Valley investors.

There are many pros and cons to both Indian and Silicon Valley investors.

Lets do the valley first.

Pros:

1. Investors move quickly. They make no decisions fast and yes decisions faster. Some companies (Cucumber town for instance) have been known to take a few days or upto a month to raise a seed round of $300K.

2. Investors are willing to invest in breakthrough ideas, instead of me-toos. In fact they have deep liking for disruptive ideas.

3. Willing to lead a round, and help you syndicate other investors.

Cons:

1. There’s tremendous deal flow. Competition to get funded by a valley investor is huge. Lots of companies that have 3 to 10 times the traction as their Indian counterparts for the same stage of company.

2. Valley investors dont like funding anything outside the valley. In fact an investor told me “I dont like to drive to the other side of the bridge (I am sure he mean Dumbarton bridge, given how close it is to Menlo Park) to fund a company”.

3. You have to move to the US (Maybe this is a pro for most Indian founders). The biggest hassle is immigration. H1B visas (working permits) are much harder now than 5 years ago.

Now lets look at India.

Pros:

1. Competition is a lot less. There are far fewer product companies in India than US. Some might even say there’s too much money in India chasing too few deals. Entrepreneur’s dont necessarily agree with that, though.

2. There are many funds raised just to invest in Indian product companies. They are willing to provide the same amount of money, as their US counterparts from as low as a few hundred thousand dollars to many millions.

3. Traction requirements are a lot less. A lot less in India. For a sapling round (assuming you raised a first seed from an accelerator or from friends and family) many companies are getting funded with far fewer customers or users than in the US.

Cons:

1. Indian investors (angel and seed) move very slowly. Slower than molasses in fat. We have a company with a 2 month old signed term sheet, that’s waiting for the money, and expects it will take 6-8 more weeks.

2. Their terms are lot more onerous and they require a higher percentage of the company during the seed round.

3. They rarely add any value after putting money into the company at the seed round, usually only asking for “3 year financial projections” when the product is in beta.

If I were an entrepreneur and I have the ability to go to the US and have some (small or otherwise) network in the valley I’d go and raise money there in a heart-beat. If my customers are primarily in the US, then I’d also consider moving there.

If I have never set foot in the US and want to stay in India or have my market here (for any number of reasons), then I’d be better off raising money in India.

What do you guys think? Did I miss any obvious pros and cons?

Law of averages applied to everything else; Lessons from 3rd month of running an accelerator

There’s no science behind the quote from Jim Rohn

“You’re the average of the five people you spend the most time with.”

It does seem somewhat right though.

This was the thought that’s going through my mind as our third month came to a close at the Microsoft Accelerator. – Shameless plug, apply now for our Summer 2013 batch.

The biggest learning for me was that any accelerator is as good or bad as its filtering criteria alone.

That’s it.

Select good founders, you are a rockstar. Select not so good ones, you are a dud.

Surprising is it not? Or maybe obvious to many.

I think many of us (investors, accelerators, mentors etc.) assume too much credit for a startup’s success.

Truth is, its largely up to the entrepreneurial team, the founders and the early employees and maybe a little/lot of luck.

In my first batch I was largely trying to avoid messing up our founders too much. The last thing I wanted was a bunch of entrepreneurs at the psychiatrist’s couch talking about coulda, shoulda, woulda, had it not been for me.

What prompted me to think this was my visit to the valley. At the Angelpad demo day, the companies seemed flawless, crisp and very high quality. They all seemed ready and “investable” from the minute they presented their case.

Then I went to meet many more founders in the valley from various parts of the world at a co-working space called Rocket space in SF. The best and the brightest do come to the valley from the world over. Just as the best and the brightest come to any place where there are other best and brightest people.

Some simple and easy to understand observations at our accelerator:

1. Startup teams worked as hard (or not) as the average of the other startups. One or two teams were working extra hard, whereas others largely followed the middle path.

2. Most startups had traction that was largely the average of all startups, with no exceptions.

3. Most startup presentations was also the average of all startups.

And so on.

So what’s the learning for entrepreneurs?

Seek and hangout with the best and the brightest.

Even if you feel inferior to other founders, who are better, (in fact way better) than you.

Its human tendency to settle in the average, but push yourself to only be with other founders who have lots more traction than you do, lots more smarts than you do and more funding that you do.

Largely because you will be the average of all others. If you seek out the best, your own level will rise.

The 99-0.9-0.1 rule for Indian Startups

Jakob Nielsen is given credit for the 90-9-1 rule of Internet participation.

The “90–9–1” version of this rule states that 1% of people create content, 9% edit or modify that content, and 90% view the content without contributing.

In the last 6 months, I have gotten 21 Indian web and mobile consumer applications data on visitors, engagement and contribution.

In India the numbers are closer to the 99%, 0.9% and 0.1% in terms of lurkers, participants and contributors of any consumer application.

This explains a lot of things, including the 2-speed nature of Indian market adoption.

Its not that we don’t have early adopters, its that most people (99%) are really laggard adopters.

The difference between 1% and 0.1% is dramatic for startups who need the early contributors to get the community going.

To give you an example. Lets take a mobile application which has 3 competitors in India. Each of the 3 products has been in the market for about 6 months and still they total about 140K total downloads.

In the 1% scenario they would total 1.4 Million downloads. This assumes 140M total Internet users for both mobile and web. In reality there are only about 50-80 Million real broadband users.

Is it cultural? I have heard many folks blame (yet again) our Indian culture & education system which values listening to others than voicing our opinions. I don’t quite agree with that though.

I don’t know why exactly we have only 0.1% of people contributing.

This however has dramatic implications for “traction” among startups.

If you are going to show traction and have between 20K to 50K users or downloads, then you should realize that the 99, 0.9 and 0.1 % rule applies again to your users.

Only 0.1% of those who download will actually be contributors (such as check-in to locations if you are Location based service).

So the engagement metrics will be consistent but woefully low compared to what our US counterparts are seeing.

Traction among Indian consumer startups is not really “traction” in other markets.

P.S. I am still trying to see if this is the same for ecommerce startups. I am hesitant to think it will be the same, but among new and smaller (lesser known) ecommerce companies, these numbers are in the range. However, among established companies, the US engagement (or purchase) numbers are probably more valid.

How to hack your seed round in India? Winter 2012 Edition (Bonus: List of Indian angel investors)

This post is for first time entrepreneurs who are looking to understand the maze of Indian seed funding options. If you have raised a seed round already and are looking to raise your series A, then please read the 5 step post on raising series A.

If you want to raise a sapling round (after the seed round, but before the series A) then this list is still your best bet.

If you wish to get into an accelerator instead of raising a seed round, there are several options available for you, including the Microsoft Accelerator, but you will still have to raise a seed / early round after going through the accelerator.

Here are some assumptions I make:

1. You have a product that is in either prototype stage or you have an early version.

If you are at the idea stage, then please raise money from friends and family. If you are looking to build a services company, then get customers to give you some money in advance.

2. You have bootstrapped your company and you have <5 people in the company.

3. You are looking to raise < 1 CR or $200K.

4. You are based in India and your market is either India or US.

5. You have some customers either using or trying your product.

The first step to hacking your seed round is identifying your investors and making a list. From my experience I have made a list for you below.

Download the Indian Seed and Angel Investor List.

The second step is to get introductions to these folks and talk about your company.

The third step is to follow through, follow up and follow on. Nothing kills a fund raise more than giving up because the process is hard or long. Raising money is not easy so its not for everyone.

There are 5 options ( or categories) for raising seed round in India.

1. Individual influential angels. There are only about 5 who matter in my experience. Rest are largely followers. Although there are over 250+ individual angel investors in India who are independent (not registered with Angel networks), most of them rely on a lead investor and will typically follow than lead. Vishal Gondal, Sunil Kalra, Krishnan Ganesh, Pallav Nadhani, Vijay Shekhar Sharma, Harish Bahl and Abhishek Rungta are  some of the prime movers.There are others who matter such as Alok Mittal and Rahul Khanna of Canaan partner (but more as individual angel investors) but they dont do more than 1-2 deals every year at most.

2. Angel network champions. There are 15 angel networks in India, but the 4 that matter are Indian Angel Network, Mumbai Angels, Hyderbad Angels and Harvard Business School Angels. Keep a lookout for Innovation angels and Chennai angels, but they dont do many deals yet.

For IAN, to hack the system you have to get a lead. There are 3 leads who do possibly 75%+ of all deals – Sharad Sharma of Bangalore, Rajan Anandan of Delhi and Rehan Yar Khan of Mumbai. There are others in each location who lead some deals like Manav of Eka Software and Naga (both are from Bangalore), but if you want to get funded by IAN, these guys have to champion your deal, else things just dont happen.

For Mumbai angels, Sasha Michandani and Anil Joshi matter. Deepak Shahadpuri might also be able to move things. Rest will follow. Get one of these two folks to champion your deal.

For Hyderabad angels, Srini Koppolu matters. Shashi Reddy also does. Rest will follow.

For HBS, Raj Chinai and Ravi Gururaj should be tapped to lead. Given that Steve Lurie’s moved back to SF, dont expect him to champion deals.

For Innovation angels, Shekhar Kirani, Palani Rajan and Rajesh Rai matter.

3. Seed stage institutional investors. There are 7 that matter. Nexus VP, Blume Ventures, 5 ideas, Angel Prime, 500 startups, India Internet Fund and Seed fund.

For Nexus, get help from Sandeep Singhal or Suvir Sujan (Mumbai) and Sameer Varma (Bangalore).

For Blume, Karthik Reddy, Adit and Sanjay are key, but Karthik’s everywhere so you are likely to run into him.

For 5 ideas, Pearl Uppal and Guarav Kachru matter.

For Angel Prime, Sanjay, Bala Parthasarthy and Shripathi will make deals, but you have to be in Bangalore.

For 500 startups, Pankaj Jain is in India, based in Delhi.

For India Internet Fund, Anirudh Suri matters.

Seed Fund is an interesting option, who I have been told, (not seen first hand) does seed deals as their name implies, but yet to really hear it from entrepreneurs. Bharti Jacob matters here.

4. US based individual angel investors. If you dont know the US angel investor personally because you have either worked with them before or they know you in any other personal capacity then dont bother. The distance alone makes most them unwilling to invest. This network you should tap only if you know the individual well. Angel List might be a good start.

5. IT services company CEO’s: (of companies doing > 10 CR or $2.5M in revenue). I am seeing more of this category starting (early signs) to pop up.This person has been a 1st generation IT entrepreneur who has built a services company and has been running it for the last 5-10 years. They have the money, expertise, time and energy to mentor and fund new startup founders. I have only seen 2-3 of these folks, but Arvind Jha is an example. If you find more of these please let me know.

Lessons from tennis – The one rookie mistake every entrepreneur looking for funding makes

Admiring the shot instead of preparing for the return

Early this year I got a new tennis coach, since the one that was helping us left for Hyderabad. It was a big change for the entire family as we all got new coaches and the adjustments were tough. Most new coaches try to understand your game for a few weeks before they point out changes you need to make, but the new coach focused on only one aspect of my game.

Although the rest of my game is pretty average, I have a mean forehand cross court. I knew that it was good. So I’d never give up the chance to show how good it was. Play to my strengths has always been my motto. That still does not result in winning points, though. It just resulted in many people admiring my shot.

After about 15 minutes of playing with me, my coach stopped, asked me to come mid-court and said

The biggest reason you are losing more points, is because you are busy admiring your forehand cross court shot, instead of preparing for the return.

It took me a while to understand that. Having been told always I was good at that particular shot, I was expecting him to help me improve it. Instead, while he said it was good, he pointed out that I was too enamored by it to prepare for the return from opponent. That’s where I lost my points.

I see this also in many entrepreneurs who ask me to review their pitch deck before they seek funding from VC’s. Their pitch deck is awesome, super tight, glitzy and slick.

Their operating plan is an afterthought.

It’s almost as if they don’t expect the investor to take things forward, so they are unprepared.

Similar to my forehand cross court shot.

I expect most shots to be winners, so I am not prepared for the return, instead I am admiring the shot I just made. Trouble is over 50% of the shots were being returned.

Same with investors

In golf there’s an old saying.

Drive for show and putt for dough. (quote)

I am going to modify that for funding.

Pitch for show and plan for dough.

If you want to get funded, focus on getting your sales, marketing, hiring and financial plan in order, because that’s what investors value. Its showing them how you are going to use the money to create value for the company and a return on their investment.

Of course, without a good pitch deck you won’t get to the next step, but since most entrepreneurs do a fairly good job of focusing on the pitch deck, I’d recommend you spend enough time on the operating plan as well.

Strong Entrepreneurial traits – How to develop a thick skin

Over the weekend I was at the IPMA conference hosted by Ravi Padaki and his team. I was in at about 11 am and missed a good session by Ram from eBay. I was at the session with Alok Goel of RedBus. Long an admirer of Phani, I am even more impressed with his ability to recruit star players such as Alok. His talk was funny, insightful and full of great examples.

After the talk, I was part of a panel with Sanjay Jain of Kosha labs and Dhimant Parekh of Hoopos. Both are strong product management experts and I was excited to participate in the event just to hang out with them.

The session was billed as a product clinic, which is similar to the ThinkNext events we run at the accelerator and what we have done at Delhi, Bangalore and other cities. In this session 4 entrepreneurs were to bring their product issues or go to market issues and were given 5 minutes to present their company and problem and the jury got 10 minutes to help troubleshoot. The cynic in you might say this is “gyan” session and what some people term as “too simple”. I disagree completely with that thesis that you cannot provide some guidance, largely because most issues with companies fall into the basic 3-5 buckets of problems which are easy to diagnose but hard to provide solutions to.

One of the presenters was the founder of a company that started in July and had built 4 products. One of the products was a dentist appointment system for patients. When he presented he mentioned the market was fairly commodity and that his product was one among 5 others with similar capability.

It was fairly obvious that they were trying a lot of things to see what sticks, but it baffled me that if he knew that the market was commodity and he still chose to build a product with no immediate differences than what was already available. It seemed to me that he was really building a services company with an interest in products as opposed to having a product focus upfront.

I did admire the founders ability to build a team of 13+ people in <6 months, get 3+ paying customers but did not get a chance necessarily to point that out, given the short amount of time we had.

So I chose to point out the need for focus and mentioned that he ought to try and get one great product as opposed to 4 commodity ones.

He was genuinely upset.

I could totally relate to his reaction, given how tough it is to accept criticism of any sort towards your baby.

One of the things I do admire in a lot of successful entrepreneurs is their ability to have a thick skin – the ability to take criticism well, take a lot of body shots and still keep going.

Then I read an interview with Ratan Tata over the weekend.

“In my interactions with business leaders in India, as against elsewhere, there is this feeling that they are looking for cracks in your armor in order to pull you down; this happens not just to me but to everybody,”.

I am torn. I really admire Ratan Tata and I think he’s a role model for many, but I cant help but feel that the emotions are misplaced.

I try to help entrepreneurs do it with the intent of making them stronger and better. Not with the intention of “pulling them down”, but I can totally understand if it comes off as “beating them up”.

I never intend to really deflate another entrepreneur’s zeal, but a reality check is in order.

I think the best thing I could do is to “say it better”.

With empathy and emotion as opposed to with a detached sense of being.

So I am committing to do that.

If you are an entrepreneur and in any of the clinics I do make it blunt and you get a a sense that I am “beating you up”, feel free to call me out.

It will help me be a better person.

Regardless of people like me, please do develop a thick skin. It is the trait of strong entrepreneurs.