An Indian entrepreneur & investors guide to giving a sincere compliment

This is not a set of rules, but a guide for Indians in particular. Most of us are pretty awful when it comes to giving a compliment. I am not ready to psychoanalyze why that is the case. The usual suspects come up: our culture, our values, blah, blah, blah.

If you see something that’s good or someone that’s done a good job, just say it already.

This is especially true of engineers and developers. Something about the “I should not say this is very good else they will take advantage of me” is absolute bullsh*t.

I make exceptions for women. In this case alone, because almost anything they say is construed “I like this” in *that* way.

The worst are the guys who give back-handed compliments, thinking they are actually being nice. No, you are not. You are being a doofus.

Lets start with some examples.

1. You finish a meeting with an entrepreneur who is doing something new and innovative. Dont say “I tried this 2 years ago and it did not work, but your solution might”, when you intend to say “That’s a pretty neat idea and a new take on a problem I know exists”

2. Someone finishes their demo and they gave a very good pitch. Dont come to them and say “I thought I was the best at giving demos and now I know I can learn from you”, when you intend to say “You did an awesome demo. It was crisp and compelling. There’s a lot to learn from how you present.”

3. You meet an investor who has given you time to pitch, even though they, like you, are very busy. At the end of the meeting you got 2-3 good inputs from them and thought they understood the problem you are solving and what your solution does, even though they wont invest. Dont say “I met many investors, but you got what we are doing, unlike others who did not get it”, instead say “Thanks for taking the time to understand my solution. Its hard to understand it quickly and I am glad you got it quickly”.

What are the 3 guidelines I propose for giving a good compliment:.

1. Be sincere and genuine. If you liked it say you liked it. If you liked it a lot, dont say it was okay because you think it will give them a ego boost if you express “fandom” . Dont compare it to other things unless asked to do so. I understand the whole “frame of reference” and relative bit, but give people credit when its due.

2. Try not to use cliches. This is hard not to do, but pick up on one really standout part of the interaction and give them a compliment on that part. Their delivery, use of imagery, etc.

3. Keep your sentences short. That way you avoid getting into rat holes, especially if you are not sure what you really want to say. Or if there was nothing great about it, but it was good enough. Even one single sentence “Your demo was crisp” is better than 10 sentences of rambling about the market, why you tried and it did not work etc.

The frustrations of being in a constant state of flux

Why would you want to ever be an entrepreneur?

Its a largely under-appreciated, underpaid, overworked and frustrating role. The worst part is the fear, uncertainty and doubt (FUD) created by yourself and a constant battle to fight your own daemons.

Of these I am going to focus on one part. The state of “not knowing”.

Just so you know, once you become an entrepreneur, you are perpetually in a state of the unknown.

Forever.

There will always be more unknowns than known’s. There should always be (and there are) more questions – about your market, about the product, your ability to deliver, the team, your ability to raise funds, your ability to execute – the list is endless. Each new milestone ends up bringing you more questions from others and those who call themselves “insiders”.

For the few that are zen-like and do meditation to calm the soul, its rewarding to find such rich fodder for practice.

For the rest of us, who are mere mortal entrepreneurs, it is the most frustrating part.

Things will always be in a flux.

That’s where you have to draw your strength from.

Its important to know that everyone else is in the same state.

Which is why entrepreneurship is vastly underrated.

An entrepreneur’s optimism is infectious. She envelopes you with her obsession for the problem she’s trying to solve. She speaks with the eloquence of a seasoned televangelist and the passion of Russian gym coach trying to urge her prized student to over perform.

The entrepreneur’s optimism is all encompassing. The hurdles she faces daily including lack of connections, lack of credibility or even the inability to meet payroll don’t deter her. Her optimism overwhelms her outlook towards the daunting problems we mortals face daily.

The entrepreneur’s optimism is never ending. She knows (possibly) at the back of her mind that the odds are stacked against her. That’s what makes her admirable – she does not care. As far as she’s concerned, she’s not giving up, either today, tomorrow or when gas prices hit $200 per gallon.

I had a good friend and entrepreneur who I spoke with last week who was at his wits end. Having been at it for 9 months working on their product, they had completed an alpha version, beta version and released a version 1. They had gotten over 50,000+ users for their application, seen a lot of traction, only to find 2 weeks of slower growth in new user additions. That made him question everything.

The questions were valid and very relevant. The assumptions they made were not quite the right ones, so things were in a state of flux.

A few investors had seen their momentum and were interested in funding the company. He, was now simply paralyzed.

Unsure if he should take the funds because more things were unknown than known, or lead himself to believe that the money will offer him answers to the questions he had.

Even entrepreneurs who have been through this several times find this issue to be a constant source of frustration.

Things are always in a flux.

They will always be in a startup.

If they are not, then you have become a “big company” and while there are merits to being a big company, startups are a LOT more fun.

If you call being in a state of constant flux fun.

There are those that thrive in that environment. I use one trick (it is a mind trick) to make things seem fun.

I imagine how much more frustrating it would be if I were at a large company, dealing with the politics of multiple teams, conflicting priorities and boring daily routines.

Then I feel better about the fact that I as an entrepreneur, control my own destiny.

Nothing’s more liberating than that.

2013 tablet adoption to drive startups

This piece appeared at the Times of India Business section yesterday.

About 407 technology companies were started in 2012, which was a decrease of 19% from 2011. For 2013 we expect the number to increase
thanks to many startup accelerators, going to about 460+ startups.

The most number of new companies will be in mobile applications, cloud computing, software as a service, and education. Since many ecommerce infrastructure companies in payments, logistics and distribution were formed and funded, I expect a second coming of e-commerce only in 2015.

There are three major trends that are shaping the startup world. First, lower costs of tablet computers, causing rapid adoption. Second, dramatically lower 3G prices and rapid WiFi rollout, allowing most tablets to enable cloud computing. Finally, lower costs of simple biomechanical arms will see early signs of consumer robotics companies.

More than rapid adoption of smartphones, the tablet adoption will help bring disruptive changes to entertainment, education and communication in the next year. The upcoming general election in 2014 will ensure that the ruling political party will give free tablets to each low-income family that has at least one child. The primary use of this device initially will be for education and communication, but will quickly replace the television as the entertainment device of choice for the younger generation. We will see many startups provide education content and many crowd-sourced applications for test preparation.

While 4G and LTE networks might surface in India by 2013, 3G prices will lower sharply and many carriers will offer them bundled with DTH options. Thanks to smartphones, the urban youth will quickly start to create niche content in the form of short movies and music and upload them online, helping create startups that assist users to discover new entertainment choices. I also see an increase in gaming companies that offer in-app purchases and virtual goods.

Business application startups targeting small and medium businesses will continue to grow, but many will target global markets instead of India in 2013.

Finally I see the start of primitive consumer-robotics companies which are simple extensions of bio-mechanical arms aiding in specific tasks such as replacing the large water jug or cutting vegetables based on camera sensors.

Availability of seed capital will continue to increase, but later stage companies will increasingly look outside India to raise capital.

US work visa options for entrepreneurs

If your market is the US or if you are looking to get funded by US investors, then you would be most likely looking to move there as well.

There has been a recent surge in entrepreneurs applying and getting into incubator and accelerator programs in the valley, so I thought I’d put together a quick guide for entrepreneurs who are looking to move to the US for work.

There are multiple options for short term stay in the US, but to be able to work, realistically you only 5 options – H1B (work permit), L1 (company transfer), E2 (investment)EB2 (advanced degree and exceptional candidates)O (exceptional ability candidate).

The US is a notoriously hard place to get work visas for, so you should plan appropriately. While there is talk of a startup visa, expect that to take a few years to be in effect if at all. You can also obtain a B visa for temporary stay or visit, but that’s for meetings alone and technically will not let you setup your company or allow you to work.

Of the 20+ entrepreneurs, (who were interested in moving to the US) I have spoken with over the last few months, 11 have received visas for work in the US and the rest had their visas rejected. The high rejection rate had nothing to do with their company or ability, was the sense I got. It is still a largely hit or miss process for most entrepreneurs to obtain US work visas.

If you are the CEO / founder of the company and want to remain being the CEO or have a large controlling stake, then E1/E2 and O visas are the only type that will work. The E visas require you to invest over $1 Million in capital, so be warned.

The H1B and EB2 visas are more traditional work visas, used by most, but you will have to work for  the company, not as a CEO or founder (among other things). Couple of the co-founders I have spoken with, had one co-founder, who decided to stay in the US be the CEO, while the other resigned as CEO and then apply as an engineer in the H1 B category.

Only 1 founder had applied under the EB2 category, and he had a PhD, which he was told was a big reason for the lawyer to suggest that category.

The O visa has started to get more popular, but the documentation required is a lot is what I have heard. This includes making sure you have a lot of press about you and the company, a few recommendations, etc.

None of the product founders I had spoken to tried the L visa, but I know that it was a popular choice a few years ago for services entrepreneurs. This is a company transfer and is valid for 5 years, and has two options, L1A (executive and management) and L1B (exceptional category).

Those are the 5 different options for getting work visas and move to the US.

Many founders I know are also taking the route of getting a B1 visa, hiring a key co-founder or executive in the US and planning on making quarterly trips for work.

P.S. This post is not legal advice, so please do talk to a qualified lawyer in the US who practices immigration law before you decide on the best course of action for you.

Announcing the angel investor office hours in Bangalore (soon in Mumbai and Delhi as well)

How to hack your seed round in India, got 63 emails, comments and twitter messages asking me to take the post to its next logical step.

The 3 biggest issues entrepreneurs raised were:

1. They dont have the email addresses of these angel investors. Even if they did send them an email, responses were slow or went into a “black hole”.

2. The angel networks in particular have a fairly arduous process to filter, select and decide on new companies.

3. Many angel investors were not proactive in telling them what areas (sectors) they were interested in funding, so entrepreneurs could tailor their pitch to be more specific and target the right person.

I am extremely pleased to announce that in Bangalore (soon in Mumbai and Delhi as well), we will have a few of the top angel investors from IAN (working on Mumbai Angels and others as well, stay tuned) who are committing to office hours each week to meet entrepreneurs and provide them quick feedback on their funding options.

From January 2013, five of the most prolific IAN investors, Venkat Raju, Manav Garg, Nagaraj Prakasam, Sharad Sharma and Sundi Natrajan will hold monthly office hours in 2 locations – the Microsoft office at Lavelle Road and Eka Software offices in Outer Ring Road.

Update: Anil Joshi of Mumbai Angels has also agreed to host office hours in both Bangalore and Mumbai once a month.

Each session will be for 30 minutes per entrepreneur and a max of 4 entrepreneurs will be given time on a first-come-first-serve basis every month. Only one session per entrepreneur per year will be allowed.

Second, after each investment led by these investors they will write a quick note to tell us more about why they decided to invest. This will tell us more about what their thesis was, the trends they were betting on and other relevant details.

Finally each of these investors will share their investment thesis for 2013 and the sectors or areas they have expertise in or are passionate about. For example, Sharad’s an expert in Internet and advertising, whereas Sundi is passionate about education.

I am very excited that they are committing to these office hours. As entrepreneurs we will get a chance to interact with them and get their initial feedback so we can fine tune our plans and strategies to maximize our funding chances.

I do have one request: We’d like a volunteer to help program manage this effort. You should be willing to commit about 1-2 hours per week. If you are interested, please send an email to: mukund at thrisha dot com.

If you are a seed investor and you’d love to join this program, do send me an email as well.

P.S. A few folks have been asking me about other cities, such as Chennai, Hyderabad, Pune, etc. I wont be able to commit to these investors coming to those cities, but will try and get a few more local investors from those cities to hold office hours.

You think you are good at something only to find out you are not

There are a ton of people who have written about lack of quality mentorship as one of the main problems in the early stages at Indian startups. In fact, many accelerators and incubators are primarily focused on space and mentorship as the primary offerings as part of their portfolio of services.

Personally over the last 4 years in India, I have helped (I am going to avoid using the word mentor) over 50 entrepreneurs at a superficial level (day long or 2 days of my time) and 6-8 of them to a greater degree with monthly sessions on sales and go to market. Of those entrepreneurs, I financial backed only 6 of them, meaning I funded only 6 companies who needed my money and mentorship. The others I only provided my guidance.

All along, I have heard from the entrepreneurs that I was adding value and addressing their top 3 areas of concern – How to build a go to market plan, how to build a strong sales discipline at their company and helping them by opening doors to key people they wanted connections to. Turns out they were possibly being nice, to me at best.

So I generated a false sense of confidence in being good at something I was not.

I got a hard reality check a few days ago.

Over the last few months I have been helping many entrepreneurs on these exact areas, but without actually putting money in their company.

For most of them, I invested an enormous amount of time (many of them weekly) to help them understand their customers, go to market strategy and for some I helped with a complete re-positioning toward a large adjacent market. For others it was guiding them through funding options, calling a few investors who could be interested etc.

Turns out most of them (not all) only valued advice if they got funded. Else it was “gyan”.

In fact one of them mentioned that they whole point of working with me was to gain access to funding alone. Everything else was gravy.

I have written about this before based on my experience a few weeks ago.

You think you are good at something, only to find out, maybe you were wrong all along.

So, I called and asked a few entrepreneurs who they consider as high quality mentors in India. Surprisingly, only those folks that wrote checks figured on the list for many (again, not all) of them.

Rest were considered as folks who did not have “skin in the game” to help mentor, so they were detached from the outcome or the results of their advice.

There still is a need for high quality mentorship in India is my belief. I am not sure I belong in the high quality category though.

My news diet & media consumption habits

Its very hard to not read or avoid any “other” news, especially disturbing ones. I have personally avoided reading physical newspapers for the last several years. My online Google news app is my sole news source and is customized to technology, business & science news with a few stories about sports. General news, entertainment news or politics are out. The only other reading I do is on my Google reader, which has largely developer and technology blog feeds. My general “surfing” the web is rather rare unless it appears on my Facebook or Twitter feeds.

Since we have not had a television for the last 5+ years, the only time I tend to watch television is when I walk into our office and the TV monitor near the security guard has something on. That lasts a total 10 seconds.

I do get a lot of criticism from friends about this topic. Being largely ignorant about general happenings, my conversations tend to be largely uni-dimensional. I loathe any conversations about politics, dislike talking about celebrities or movies and cant carry a sports conversation beyond 10 minutes.

I mention this because I got an message yesterday from someone who asked me to attend a meeting for a gun control bill or crimes against women (or for its support I dont remember). I ignored it. Then got another message from another friend. I “unsubscribed from that facebook message”. I am sure they think I am heartless or cruel or both.

Truth is I like living in my “fake world” of technology and entrepreneurship. Out here the issues are  superficial, like choosing between a Nokia Lumia phone and a HTC One X.

I also realize I cannot avoid the real world. So I limit my interactions with it or learning about topics such as guns. That’s my way of trying to paint a rosy picture of the world for myself. I know its probably not very healthy, but that’s the path I have chosen.

Getting funded by US investors vs. Indian investors – a perspective

This is another post to force the debate. I have heard many Indian entrepreneurs say that they would rather be funded by a US investor than and Indian investor. In fact most would prefer specific Silicon Valley investors.

There are many pros and cons to both Indian and Silicon Valley investors.

Lets do the valley first.

Pros:

1. Investors move quickly. They make no decisions fast and yes decisions faster. Some companies (Cucumber town for instance) have been known to take a few days or upto a month to raise a seed round of $300K.

2. Investors are willing to invest in breakthrough ideas, instead of me-toos. In fact they have deep liking for disruptive ideas.

3. Willing to lead a round, and help you syndicate other investors.

Cons:

1. There’s tremendous deal flow. Competition to get funded by a valley investor is huge. Lots of companies that have 3 to 10 times the traction as their Indian counterparts for the same stage of company.

2. Valley investors dont like funding anything outside the valley. In fact an investor told me “I dont like to drive to the other side of the bridge (I am sure he mean Dumbarton bridge, given how close it is to Menlo Park) to fund a company”.

3. You have to move to the US (Maybe this is a pro for most Indian founders). The biggest hassle is immigration. H1B visas (working permits) are much harder now than 5 years ago.

Now lets look at India.

Pros:

1. Competition is a lot less. There are far fewer product companies in India than US. Some might even say there’s too much money in India chasing too few deals. Entrepreneur’s dont necessarily agree with that, though.

2. There are many funds raised just to invest in Indian product companies. They are willing to provide the same amount of money, as their US counterparts from as low as a few hundred thousand dollars to many millions.

3. Traction requirements are a lot less. A lot less in India. For a sapling round (assuming you raised a first seed from an accelerator or from friends and family) many companies are getting funded with far fewer customers or users than in the US.

Cons:

1. Indian investors (angel and seed) move very slowly. Slower than molasses in fat. We have a company with a 2 month old signed term sheet, that’s waiting for the money, and expects it will take 6-8 more weeks.

2. Their terms are lot more onerous and they require a higher percentage of the company during the seed round.

3. They rarely add any value after putting money into the company at the seed round, usually only asking for “3 year financial projections” when the product is in beta.

If I were an entrepreneur and I have the ability to go to the US and have some (small or otherwise) network in the valley I’d go and raise money there in a heart-beat. If my customers are primarily in the US, then I’d also consider moving there.

If I have never set foot in the US and want to stay in India or have my market here (for any number of reasons), then I’d be better off raising money in India.

What do you guys think? Did I miss any obvious pros and cons?

What is Venture Rate of Return?

Entrepreneurs usually ask me why VC’s take so much of their company when they are only providing money and the entrepreneurs themselves are doing all the work.

Its very simple actually. VC’s and other professional investors raise money from other people (usually funds and high net worth individuals) who are expecting a return on their investment.

Right now in India, fixed deposit rates hover around 10%. That means each year you are getting 10% return on your money as a “safe investor”. Real estate investing over the last 20 years has returned in India (not all but many) close to 15%. Granted both these are fairly “not very liquid” investment classes.

Venture investing though is less liquid. Until the companies “exit” they dont return any money to the investors.

So if you as an investor are willing to take a risk, you expect a higher rate of return. Some other asset classes return higher than real estate, but they would be more risky.

The term Venture rate of return is the % of money the investment will yield annually over a period of time in a venture fund. Used to be that period of time was 7 years, now it is close to 10 years.

Lets say for sake of discussion the rate of return you expect as an investor in a fund is 25%. It seems reasonable given the risk.

That means, the VC has to return 25% each year on money raised.

Lets say that the VC raises a $10 million fund. In year one that fund has to be “worth” $12.5 Million, $15.65 Million in year two and so on until in Year 7 when it has to be worth $47 Million and in Year 10 it has to be worth (and return) $93 Million.

So the $10 Million raised has to return 9.3 times its value over 10 years.

VC’s have operating costs as well so they take 2% of the fund every year as a management fee for say 4 years. That means they have $9.2 Million to invest and $93 Million to return over 10 years.

Ten Times the Money raised.

Now this money should not be in paper alone. It has to be funds returned to the investor. Which brings us to the “exit”.

If startups dont “exit” – go public or get bought, then the funds dont get their money back and everyone is unhappy.

Unhappy since VC’s wont make the return they have to for their investors and the investors in turn will stop putting money in VC funds, which means fewer startups will get funded.

What does this have to do with % ownership for VC’s? They have to own a significant % of your company so when the company exists, they can provide that return to their investors.

If you are a VC and you are investing the $10 Million in 10 companies (its not as simple as put $1 Million in each company BTW), you need to have at least 2-3 companies “exit” because 7-9 will close and die. Startups have a very slim chance of success. Success in this case is providing an exit.

Success, however for an entrepreneur is a growing, thriving business. That’s the dichotomy and a discussion for a later post.

Here is a spreadsheet for a review.

Fund Raised  $  10,000,000
Management Fees 2%
Year 1 Mgmt fee  $        200,000
Year 2 Mgmt fee  $        200,000
Year 3 Mgmt fee  $        200,000
year 4 Mgmt fee  $        200,000
Total Management fee  $        800,000
Total available to invest  $    9,200,000
Expected Annual return 25%
Fund Value Fund Return
Year 1  $  12,500,000
Year 2  $  15,625,000
Year 3  $  19,531,250
Year 4  $  24,414,063
Year 5  $  30,517,578 3.05
Year 6  $  38,146,973 3.81
Year 7  $  47,683,716 4.77
Year 8  $  59,604,645 5.96
Year 9  $  74,505,806 7.45
Year 10  $  93,132,257 9.31

Law of averages applied to everything else; Lessons from 3rd month of running an accelerator

There’s no science behind the quote from Jim Rohn

“You’re the average of the five people you spend the most time with.”

It does seem somewhat right though.

This was the thought that’s going through my mind as our third month came to a close at the Microsoft Accelerator. – Shameless plug, apply now for our Summer 2013 batch.

The biggest learning for me was that any accelerator is as good or bad as its filtering criteria alone.

That’s it.

Select good founders, you are a rockstar. Select not so good ones, you are a dud.

Surprising is it not? Or maybe obvious to many.

I think many of us (investors, accelerators, mentors etc.) assume too much credit for a startup’s success.

Truth is, its largely up to the entrepreneurial team, the founders and the early employees and maybe a little/lot of luck.

In my first batch I was largely trying to avoid messing up our founders too much. The last thing I wanted was a bunch of entrepreneurs at the psychiatrist’s couch talking about coulda, shoulda, woulda, had it not been for me.

What prompted me to think this was my visit to the valley. At the Angelpad demo day, the companies seemed flawless, crisp and very high quality. They all seemed ready and “investable” from the minute they presented their case.

Then I went to meet many more founders in the valley from various parts of the world at a co-working space called Rocket space in SF. The best and the brightest do come to the valley from the world over. Just as the best and the brightest come to any place where there are other best and brightest people.

Some simple and easy to understand observations at our accelerator:

1. Startup teams worked as hard (or not) as the average of the other startups. One or two teams were working extra hard, whereas others largely followed the middle path.

2. Most startups had traction that was largely the average of all startups, with no exceptions.

3. Most startup presentations was also the average of all startups.

And so on.

So what’s the learning for entrepreneurs?

Seek and hangout with the best and the brightest.

Even if you feel inferior to other founders, who are better, (in fact way better) than you.

Its human tendency to settle in the average, but push yourself to only be with other founders who have lots more traction than you do, lots more smarts than you do and more funding that you do.

Largely because you will be the average of all others. If you seek out the best, your own level will rise.

The personal blog of Mukund Mohan