Why is there no data only cell carrier

If facebook, Amazon and Barnes and Nobel are building their own tablets and “cell” phones, why is there not a cell carrier who only offers a data plan?

What about all those internet devices that are going to come on the grid in a few years. The Internet of things only need data, not voice.

No minutes for talking.

No SMS plan to send unlimited text messages.

Just a data plan.

Apparently I am not the only one who thought of this.

There’s a operator in Bangladesh who only offers a data plan. But besides that the market is wide open.

There’s a huge market potential for this I believe. Okay, maybe a large one. Or a relatively smaller one, but there’s one for sure.

I’d buy a facebook phone today

What if?

1. Every time someone called me on my phone I get all their details, some specific reminders of their recent interests, likes and dislikes and what they are thinking.

2. I get their photo, recent images and where they had recently been on vacation, so my conversations are more engaging.

3. I dont have to pay for Text messaging (SMS) fees to chat with them and instead use the phone’s messaging function and only pay for data (not voice).

P.S. I am still trying to figure out why so many folks like voice calls instead of text messages or email.

4. I can only share my photos with my existing friends and family (automatically), with no need to manually upload, sync, tag etc.

5. I only get calls from pre-selected folks in my friend list (who I have authorized) or from companies I have confirmed a liking or intention to work with. Others need to send me a “message” so I can add them to my list if desired.

That’s something I’d pick over a “regular” android or iPhone.

That’s possibly the facebook mobile phone.

I believe, (if it comes), facebook wont focus on a hardware device. Just a software OS (fBOS sounds good) that is manufactured by HTC, Samsung, Nokia and others.

The art of disciplined experimentation

Being a hobbyist is an awesome way to keep learning and test “theories” you have. Most cases, when I have a theory I’d like to prove or disprove, I’ve found the best way is to just try it out. That applies to a new product idea, new marketing technique or a new sales strategy that I have either a hunch for or have overheard from someone else.

The key part that I have learned from my experiments, is that you need a framework (or a model) to clearly outline what you intend to learn from it, what assumptions you made, what steps you took and what you learned from the experiment.

If you dont have a framework, you end up with a lot of experiments whose results might suit you at a later date, but you “forget” about those experiments.

The thing about experiments is you have to understand clearly why they succeeded or failed. 

If you do that and internalize the learning, it becomes a part of your decision making for the future. Experiments without learning is just wasting time – which is also a valid reason to experiment in itself, but you have to be clear about that upfront.

To be disciplined in my experimenting, I have found that doing one at a time suits me best. I found out from a expert in SEO about a much simpler way to track the keywords you want to rank for and a quicker ethical way (than the usual 2-3 months) to appear on the first search engine results page.

My immediate thought process was “that’s just not right” and “wont work all the time”. But it was right and it works, and the only way I would be convinced of it, was if I did it myself.

I also put a time frame for my experiment, to determine if its worth the result. Many of these experiments take several months, so doing nothing but that one experiment during that time, is hard. The results from that learning better make up for more than the time and effort.

Which is why I developed for myself a list of questions so I can be disciplined about my experimenting. These questions are fairly straightforward, but my lens for the questions is based on three criteria:

a) Will it be fun?

b) Will I learn something I dont already know?

c) What new things will I learn and where can I use the learning from the experiment?

The new age startup – Build a feature not a product

Its a well known fact that the infrastructure costs of building a software / Internet startup have dramatically reduced. Although the costs of developers have dramatically gone up by the same percentage, the productivity per employee hired has also gone up dramatically. Given that a developer can now manage instances, push to production etc., the need for DevOps is moved to a much later day, lowering the number of people needed at a startup.

A decade ago most companies were focused on building a business – long term focus, building processes to scale and grow.

5 years ago companies started to focus on building a good product.

The new law of the valley startup (2012) is build a feature.

See if there’s any traction.

Build next feature.

See if traction has increased.

<Rinse & Repeat>

Why has this happened?

1. MVP: Most people are taking the Minimum viable product to its extreme (or bare minimum) and valuing a shipping feature over a feature rich product delivered later.

2. Try your idea out: Most of us have a idea (we think) is going to change the world. The world though, has other plans. It does not like change. Small, incremental changes are acceptable (maybe) but large ones, take time. So lets push a simple small change to the user (customer) and see their reaction.

3. Too small to fail. If all a feature takes is 3-4 weeks to build, the cost of the development is low. Amazingly low. And at that point, failure (or lack of traction) does not matter. Its okay for the product to not fit the market, because the product  was not built anyway. Its just a feature that was built.

4. It helps with prioritizing features of your product. If all you build is one feature, the next one is customer driven (mostly). If a feature does not get traction, it does not matter. Remove it to add another.

5.There’s no long term without short term. I heard PG say this from another friend. If you dont get some short term traction or wins, there’s no point in thinking what the world would look like when you are dominating it.

So my fellow entrepreneurs, build a feature.

Ship. See if it gets traction. Build more. Keep shipping.

How to get constructive feedback from a VC pitch?

I was at the Citrix Synergy conference (San Francisco) last week presenting Hey Maya.We were one of 5 companies presenting from a pool of 80 that applied to the Citrix Startup accelerator. Each company was given 6 minutes to present and 2 minutes Q&A by the judging panel.

The judging panel was a few VC’s (Ignition, Azure, Andreessen-Horowitz), and Jason Calacanis.

Besides these guys there were 6 others from Citrix.

We did not win. Script Rock did an awesome job and they deserved to win.

Jason did his best Simon Cowell impersonation and was thoughtful, constructive in his criticism and very specific in his feedback. The rest of the guys did not have much time to ask questions or provide feedback or did not really think much of our pitch – either ways, it was okay.

The surprising part is how many people just echoed his exact comments back to me, in fact using the same words he did and a good measure of cliche’s thrown in.

Either they all thought of the exact same thing, (which I doubt) or they all just followed his lead.

Every time you make your company’s pitch as an entrepreneur to VC’s realize that they are in the selection business. They see over 1000’s of pitches each year and are bound to notice patterns. Some of them are personable and thoughtful, but many are just pulling cliche’s from the bag.

“Its not a big market”, “You need to focus”, “Its not differentiated enough”.

While these high level pointers are largely useless, and most VC’s wont have more time to tell you any thing more, a few folks I have met actually offer solutions and not just problems.

If the market your targeting is small, are there other ways to position it such that you go after a big market?

If there are too many “features” you are looking to develop is there one that really sticks out to them as “something that has legs”?

If the product is not differentiated enough, are there 1-2 things that might make it different?

I would highly advice you to ask questions of the VC and put them on the spot to really offer “constructive criticism” and not just banalities.

You’ll then really know the good investors from the herd.

Google Consumer Surveys: Cheapest validation insurance you should explore

If you are like me, I would like to get more data from potential customers before I launch my product. Usually I need answers to question like:

1. What are the top 3 features you are willing to pay for?

2. At what price point would this become a must have product to you?

3. Where do customers go to look for information about my product?

I have tried Google Consumer Survey and its working out well so far.

If you are a startup I’d highly recommend the Rs.5 / response initiative ($0.10) and its a very small amount of money to spend as insurance to get live feedback from many customers.

If you want to learn about how to do it, here’s a simple tutorial.

Google Consumer Survey
Google Consumer Survey

What makes a product “fit” a market? Or how to achieve product-market fit?

A relatively young term in an entrepreneur’s vocabulary is “product-market fit” (PMF). Attributed to Marc Andreessen in 2009, this term, has a relatively simple meaning but one that’s hard to really get a sense of:

Product/market fit means being in a good market with a product that can satisfy that market.

If you go after an awesome market – growing fast, has excellent demand and a great growth curve, then you’ve got 90% product-market fit, even though technically 50% of the challenge in any startup is coming up with a good product.

Lets assume you are going after a great market.

How do you know its a great market? Besides the fact that its large (obvious) the speed of adoption is tremendous.

What then makes a product “fit” a market?

First there are 3 important assumptions I make:

1. The best team does not necessarily create the best product.

2. The best product does not necessarily win in the market.

3. It is rare for startups or entrepreneurs to create markets.

A product “fits” a market when

1. Your metrics for adoption of your product exceed adoption of all your “competitors” combined (Instagram had more downloads in 1 week than other competitors did in 6 months)

2. There are so many missing features in your product but its still being sought after (HotorNot had no other features except an upvote and downvote)

3. The problem you solve for the user is such a big one that they are willing to forgive the lack of “nice to have” capabilities (during its early days, Twitter kept crashing daily)

The first point (metric) answers the question – What should I measure to know when I have achieved PMF?

The second point (features) answers – How can I tell?

The third point is the most important. To know about problems that are painful and large there’s one thing you need to learn:

Learn how to ask the right questions.

—–

Relevant links that I would highly recommend you read:

1. Jeff Bussgang on why early in the product cycle entrepreneurs should be hunch and not data driven.

2. Andrew Chen on “When” has a product-market fit been achieved?

3. Ash Maurya on the 3 stages of a startup and why problem-solution fit comes before product-market fit

4. Patrick’s perspectives on steps to product-market fit.

P.S. Thanks to my good friend Dorai who asked me to write about this.

Learn how to learn

Christopher Lochhead was the CMO at Mercury Interactive during its renaissance. He’s the best speaker I have ever worked with. Period. He taught me more about marketing and speaking than anyone else I have ever known, read or worked with (yes, that includes Seth Godin). He had many one-liners that he would illustrate with examples that would drive home the point with humor. Being with him in a meeting (just one-one) would be like being in a surround-sound experience at a PVR.

There’s one thing that he said that I want to highlight. It was about experience and learning.

“50% of what you know, will be useless & invalid in 6 months”.

The point he was making was about experience & learning.

This plays in my mind daily. In every way possible. From the mundane to the arcane.

Examples (from the useless to the useful):

1. I thought I figured out the best way to get from home to work via a bunch of shortcuts and learned the right bus to catch at the right time, and change buses at the right stops. Bangalore traffic police though, have other intentions. Every road that was a one way is now a one way in the other direction. So much for “optimal way to get from point A to point B”.

2. Facebook advertising was simple until a few months ago when they introduced precise targeting. Now there are over 200 providers offering 2-3 day courses on facebook advertising and marketing.

I can give a lot more examples, but take anything you know and expect that you will not need to know it in a very short period. Since it will evolve, change and morph or more likely go away. Begs the question – why should I even learn it? And the answer is “it will teach you to learn”.

I believe there are 2 “kinds of learning” – that which is from first principles which gives you a lens or framework to learn anything new and that which is temporal in nature.

The temporal most likely is the one that pays the bills. Knowing a new language, like Ruby or Clojure will likely fall into this category. Learning how to learn a new language, though, falls into the former category.

What I have figured out is “I does not matter how much I know”.

I am constantly humbled daily by having no clue about something that I think I should know.

On the flip side, the only thing my experience has taught me is that if I learn with the intention to share / teach, its a lot more fun.

Fund raising – is it a game of chess or poker?

I have always operated under the assumption that being open and transparent is good for me. It reduces unnecessary clarifications and confusion at a later day. As I have more experience dealing with investors now, I understand the shades of grey that exist in the startup world. This post is based on my experiences of raising funds from institutional funds and is valid for those entrepreneurs who wish to raise money from a VC or an angel network.

Most technology entrepreneurs would know chess, but many may not know poker. Both games are largely strategy driven and there’s relatively more luck involved in poker than chess.

When it comes to fund raising is it more like a game of chess – your opponent can see all your pieces and is aware of your moves but not your strategy OR is it more like poker –  the winner is determined by the ranks and combinations of their cards, some of which remain hidden until the end of the game.

Lets focus just on the initial rounds of funding (after series B, fundraising is more like craps :).

At the friends and family round, it does not matter which game it is more like. Since your F&F are betting on you, they don’t like to play regular games, only mind games – “I was saving this money for your sister’s / niece’s wedding, but since you are starting a business, I know  you will return the money many-fold in 2 years”. (Cue: forced laughter, but quickly realize this is true).

At the seed round (lets say this stage comes after the F&F round), most entrepreneurs are going to angels, angel networks or venture capitalists (those who invest in seed stage). With most individual angels the game is boring. They either like you & your space and invest or not.

With angel networks and VC’s, it gets interesting.

There are very few investors who you are going to play chess with. The large majority are keenly aware that the game is one of poker.

Industry executives and analysts often mistakenly talk about strategy as if it were some kind of chess match. But in chess, you have just two opponents, each with identical resources, and with luck playing a minimal role. The real world is much more like a poker game, with multiple players trying to make the best of whatever hand fortune has dealt them. In our industry, Bill Gates owns the table until someone proves otherwise. ~ David Moschella

Am I suggesting you hide information from your potential investors? That might be what you take away from this post, but that’s not what I am implying.

Most investors will tell you they like transparency, but it only applies to you (there are some exceptions to the rule, and Shekhar Kirani & other Accel folks are ones that comes to mind as upfront folks) and your data. They need not disclose the other 4 investments they are considering in the same space, nor that they are merely kicking the tires with no real intent to invest in this area.

So what are the things you need not disclose upfront:

1. Who are the other investors you are talking to? This needs to be treated as your confidential, proprietary information.

2. What are the criteria you would chose an investment from them versus other competing firms? You can put a wish list, but its really not going to change things much.

3. What stage are you at in your fund-raising process? Have to talked to many folks or a few? Do you have term sheets from anyone else? This is largely for these investors to understand the “level of competition” for this deal. I would not advice you share this information with them.

P.S. As with any game, (s)he who cheats is asking for trouble. They may win a round or two, but in the small world of startups, everyone knows who the cheats and unethical folks are. So, don’t lie and certainly don’t withhold any material information such as customer losses, co-founder issues, etc. You will open yourself up for unnecessary legal trouble if you don’t disclose those.

Be a force of good.

The personal blog of Mukund Mohan