All posts by Mukund Mohan

My discipline will beat your intellect

3 examples of startups that are doing well focused on one marketing technique

Here are some examples of startups that did very well focusing on one marketing technique (and some who are still doing it). While I am not privy to why they chose the technique they did, they are all consistently improving over time.

First is Priceonomics. I am a huge fan of any company using their network data to create content that helps their prospects understand the market better. I am personally not sure why more companies dont do it. Priceonomics essentially uses data about prices for used items that it indexes on the web and shares it both on their blog and with key bloggers. The data that capture is turned into both blog posts and informative content. For example  how to avoid getting your bike stolen or the Used TV price.

Second is Admob (now acquired by Google). For the longest time the only marketing they would do was research reports on how their ad network was being used. The AdMob mobile metrics report was as highly regarded as the quarterly research report put together by investment banks on specific companies or sectors.  These research reports were initially emailed to subscribers quarterly and then they moved to hosting them on Slideshare.

Finally in the initial days of Buzzlogic (now acquired by Twelvefold Media) would put together Vino diaries (video interviews with top influential people in social media). These videos would focus on specific questions and were fairly short.

Bonus tip. How guest blogging propelled one site from 0 to 100,000 users.

Closer to home, I have heard from Krish of Chargbee mentioning that their primary marketing is helping answer questions on key online discussion forums and my own previous company BuzzGain which only focused on guest blogging for large well known marketing influencers as the only technique to gain awareness.

The liberating power of focus on the one thing for Marketing

Most startup founders who are looking to launch their product or are figuring out ways to grow their usage / customer traction come with a plan that includes “a little bit of everything”. The assumption is that since they dont know which technique works best, (or in other words – gets the most customers with the least amount of effort or money) so, they tend to spread their bets among many techniques.

Typically this means, do some SEO, some Google ads, some blogging, and some outreach to the press.

I used to tell folks to make a list and focus on the top 3 techniques to market their product.

I was wrong.

You need to be awesome at one, rather than good at three.

Here’s the simple math (the irony that the math is easier than reality is not lost on me) to get to 10,000+ B2B users (not all paying) in < 12 months (which is a great metric to focus on)  for a SaaS company.

You try to double your users each month. So if you start with 5 users at the end of the first month, you will get to 10,000+ at the end of the 12th month.

If I were marketing a SaaS product and I need to get users there are multiple mechanisms I can use to generate awareness for my company / product without any out-of-pocket costs for advertising.

1. Guest blogging

2. Content marketing with blog posts / infographics

3. Engaging potential users on twitter

4. Search engine optimization

5. PR outreach with bloggers and key websites

6. You tube videos

7. Presentations on Slideshare

etc.

Now, my recommendation is to NOT do the top 3, but pick just one and be the best at it.

For most entrepreneurial teams that are comprised more of engineers, than marketing professionals, this is a very liberating process.

They no longer need to track multiple techniques and try to optimize them all. Their focus should be on experimenting within the one technique and be the best at it alone.

While focusing on the one technique you will discover more things you need to do better and be great at.

Lets take an example of guest blogging.

To the outsider, guest blogging might just be make a list of 10-20 top blogs, then write posts that are relevant about your company and that blog, find the blog writer’s email address and submit your post.

There is a more nuanced process than that.

Coming up with unique and interesting posts is hard. Very hard. Especially hard if you are trying to learn SEO at the same time, or experimenting on Google adwords at the same time.

So, free your mind.

Focus on the one thing that you believe will add value to your potential customers.

I know its hard to know which is the “one thing”.

Truth is being awesome at any one of these things is very hard and I have seen enough examples of companies meeting their customer acquisition goals picking ANY ONE of these techniques, without trying to experiment on several.

So go ahead and focus on the ONE thing.

The best Silicon valley startup events you should evaluate in 2013

Here is the list of the best startup & launch events that I’d like to attend in 2013. Practically I may attend only YC and 500 demo days , but if you are looking to build your 2013 list of silicon valley startup events  to attend, here’s a good place to start.

The format of this post is hard to get right on the blog, so here’s a handy Google doc of the 2013 Silicon Valley startup event list.

 

# Conference URL Dates Location
1 Crunchies http://techcrunch.com/events/crunchies-2012/ Jan 2013 San Francisco
2 CES http://www.cesweb.org/ Jan 8-11 Las Vegas
3 MacWorld http://www.macworldiworld.com/# Feb 1-3 San Francisco
4 Mobile W Cong http://www.mobileworldcongress.com/ Feb 25-28 Barcelona
5 Launch http://conference.launch.co/ Mar 4-6 San Francisco
6 CeBIT http://www.cebit.de/home Mar 5-9 Hannover
7 SXSW I http://sxsw.com/interactive Mar 8-12 Austin
8 YC Sum Demo http://ycombinator.com/dday.html Mar 25 Mountain View
9 Demo Apr https://www.eiseverywhere.com/ehome/50633 Apr 17-19 San Francisco
10 TC Disrupt http://techcrunch.com/events/disrupt-ny-hackathon-2012/ May New York
11 Startup Conf http://thestartupconference.com/silicon-valley/silicon-valley-2012/ May Mountain View
12 All things D http://allthingsd.com/conferences/d/d11/about/ May 28-30 Los Angeles
13 Google IO https://developers.google.com/events/io/ Jun 26-28 Mountain View
14 Giga Om Structure http://event.gigaom.com/structure/ Jun 19-20 San Francisco
15 YC Fall demo http://ycombinator.com/dday.html Aug 21 Mountain View
16 TC Disrupt http://techcrunch.com/events/disrupt-sf-2012/ Sep 8-12 San Francisco
17 Demo Oct http://www.demo.com/ehome/34444/DEMOFall2012/overview Oct 1-3 San Jose
18 Failcon http://thefailcon.com/ Oct 22 San Francisco
19 AWS reinvent https://reinvent.awsevents.com/ Nov 27-29 Las Vegas
20 LeWeb http://www.leweb.co/ Dec 4-6 Paris
21 Pando Monthly http://pandodaily.com/events/ 2 week mon San Francisco

The best marketing conferences that I’d like to attend in 2013 (Marketing conference list)

Here is the list of the best digital marketing conferences that I’d like to attend in 2013. Practically I may attend 1 or 2 at the most as a speaker, but if you are looking to build your 2013 list of marketing conferences to attend, here’s a good place to start.

The format of this post is hard to get right on the blog, so here’s a handy Google doc of the 2013 Marketing Conference list.

There’s also a neat infographic from Marketo that is worth the eye-candy showing a smaller list by map of the United States.

# Conference URL Dates Location
1 Blogworld & NMX http://nmxlive.com/2013-lv/ Jan 6-8 :as Vegas
2 Ad Tech http://www.ad-tech.com/newdelhi/adtech_new_delhi.aspx Feb 2013 New Delhi
3 Email Summit http://blog.marketo.com/blog/2011/07/infographic-must-attend-marketing-events-a-guide-to-marketing-conferences-in-the-us.html Feb 19-22 Las Vegas
4 Mobile Marketing http://www.mmaglobal.com/events/forums/sanfrancisco2013/overview Jan 29-30 San Francisco
5 Adobe Digital Marketing Summit http://summit.adobe.com/digital-marketing-summit.html Mar 4-8 2013 Salt Lake City
6 SMX West http://searchmarketingexpo.com/west/ Mar 11-13 San Jose
7 Blogwell http://www.socialmedia.org/blogwell/ April 17 New York
8 Sirius Decisions http://www.siriusdecisions.com/live/home/document.php?dA=ConfAnnSummit2013 May 8-10 San Diego
9 Mirren Live (Agencies) http://newbusinessconference.com/home/ May 2013 New York
10 BMA http://www.marketing.org/i4a/pages/index.cfm?pageid=5681#.UJ6o-ofqkaw May 29-31 Chicago
11 Inbound Marketing http://www.inboundconference.com/ Aug 19-22 Boston
12 http://www.ad-tech.com/bangalore/adtech_bangalore.aspx# Sep 2013 Bangalore
13 SES http://sesconference.com/sanfrancisco/ Sep 10-13 San Francisco
14 Content Marketing World http://contentmarketingworld.com/ Sep 9-12 2013 Cleveland
15 Mobile Marketing http://www.mmaglobal.com/events/forums/india2012/overview Sep 2013 Delhi
16 SMX East http://searchmarketingexpo.com/east/ Oct 1-3 New York
17 Pubcon http://www.pubcon.com/ Oct 2013 Las Vegas
18 DMA 2013 http://www.dma13.org/ Oct 12-17 Chicago
19 Future M http://futurem.org/about.aspx Oct 2013 Boston
20 Marketing Profs http://events.marketingprofs.com/b2bsite/speakers-321CF-18808U.html Oct 2013 Boston
21 Distilled SEO http://www.distilled.net/events/searchlove-boston/ Nov 2013 Boston
22 Ad Tech http://www.ad-tech.com/ Nov 2013 Delhi
23 WOMMA http://womma.org/summit/agenda/ Nov 24-26 Las Vegas
24 SES http://sesconference.com/delhi/ Dec 2012 New Delhi

What makes a great conference? Thoughts on NASSCOM product conclave

Fresh from the recently concluded NASSCOM product conclave, I was giving some thought to what makes a great conference. Having been at many over the years both at the US and India, there’s just one word that differentiates the approach and type of conference.

Production.

American conferences are produced.

Indian conferences (and events) are curated.

What is production?

The ability to define a delegate, speaker and sponsor experience that seeks to maximize the benefit to them all by defining a purpose of how they should feel post the event.

What is curation?

Putting together good content with great speakers, having enough attendees that are interested in the topic with sponsors that are willing to pay for their logo to be attached to the event.

NPC 2012 was a good event by most measures. Top notch ratings for over 50% of the session (80%+ Net promoter score), great camaraderie and networking and finally a packed set of sessions that were curated by a dedicated set of volunteers.

We need more produced events.

1. Production means getting speakers to have rehearsals before the event. If Steve Jobs can rehearse a presentation, everyone else can. No exceptions.

No rehearsals means people that take 45 minutes when they were allotted 15, non-engaging & dry content.

2. Production means understanding & setting aside enough time for both ad hoc and managed networking and fostering a “we’re all in this together” feeling.

No networking focus means many people trying to get some time with key speakers after and before the event, only to find that they (speakers) had allocated only 2 hours to be at the event.

3. Production means ensuring sponsors are actively adding value by looking to build content and engaging demos which benefits the attendees.

No engaging experiences means a 2 minute ad at the beginning of the event that 90% of people forget after day 1 of the session.

I think we need production quality experience so people feel wowed, get energized, learn lots, network to grow their business. Here’s looking forward to more produced events in India.

Commitment delivery percentage – an indicator of future success of startups?

Here’s an interesting new term for entrepreneurs to be aware of – Commitment delivery percentage. I dont know for sure but I think in a year from now, most startups will start to follow this metric more seriously than others. Some investors are already claiming this metric to be the #1 indicator of future success of startups.

At the Microsoft Accelerator in Bangalore, there are 11 companies in our current batch (Sep to Dec). Every week I send our reports to all our mentors with the weekly commitments that startups have signed up for and how many of them have met their commitments.

Since startup discipline is something I am very passionate about, it goes without saying that I track everything at the accelerator.

Commitments fall into 2 buckets – product and customer. Overall we focus on 3 areas in the accelerator – Product development, Customer development and Revenue development, but initially revenue development is largely ignored since most folks are building MVP and getting early adopters.

Each of these 2 buckets of commitments is not something the startup comes up with alone in a vacuum.  I typically discuss the commitments at our weekly all hands and it is a fairly public affair. While some teams try to lower the bar for their commitments, most are aggressive with what they commit to.

Product commitments are delivery of new set of features, versions or changes per a customer / early adopters requirement. Since many companies have mobile or web applications, most startups at the accelerator become customers of other startups so the feedback loop is quick and immediate.

Customer commitments are a combination of # downloads (if mobile app), or active users, engaged users or user feedback. Since I fundamentally believe that nothing’s possible without customer’s (who have a problem) at a startup, most companies have customer commitments from the first week. During the early days it was mostly meeting customers to get feedback and showing mockups, wireframes, etc.

The weekly report I send out to all mentors (currently over 70 folks) are to people who are committed to helping these startups and are engaged with them every week, either making introductions or reviewing progress and trying their product.

As with most reports, I can tell quickly who has read the report and who has not. On average 30 mentors (less than 50%) read the reports each week. They dont take more than 5 min to read and review.

Most of the investor mentors were reading the reports (of the 13 investor mentors, 8 were diligent and even asking questions every week to clarify certain points).

Over breakfast and a few lunch meetings I had a chance to get & give some feedback to some of our mentors. One question most people asked me was:

What % of commitments were being met and which companies were best at meeting commitments?

The answer is a surprising 70% of commitments were being met consistently and 63% of companies were consistently (with 1-2 exceptions per company max) exceeding their commitments on both product and customer traction.

Most seed-stage investors in India have a revenue requirement (not all, but most) so I was surprised they were the most aggressive in asking me questions about commitments. Seems to me, thanks to the early visibility, investors, were willing to make earlier bets, but needed some sense of the team’s performance.

What better way to judge performance than see the team making commitments weekly and delivering on them?

Investors have mentioned to me the in their experience the #1 indicator of a venture funded startups’ success is crisp execution and if they are going after a large market, then fantastic execution makes a good team great.

So how can we help more companies get on this instead of just Microsoft Accelerator companies?

We plan to release a version of our startup connection system (internally called The Borg) to all Indian companies by mid January 2013. With this solution all companies (who opt to do so) can make their commitments and report them to over 250 seed and early stage investors, mentors and advisers. And yes, its free to all startups.

The next experiment is to see in June of 2013 if the improved visibility into a startup’s execution increases the chances of funding for entrepreneurs. We are currently tracking that as well, and will be able to report in an automated fashion.

Book review: The curious digital marketer

Last week Kapil from AFAQS campus gave me a copy of his book “The curious digital marketer” at Shangri La in Delhi at an event.

Curious Digital Marketer
Curious Digital Marketer

I had a chance to read it on my flight back from Delhi to Bangalore for about 1-2 hours. Breezy in style and fairly simple, the book tries to provide curated answers to multiple questions about digital marketing. From what is CPM? to Why should you select CPC as a method to buy ads vs. CPA? etc.

The book itself has about 100+ frequently asked questions in 4 sections of facebook, digital, mobile and search advertising.

I liked Jack Welch’s approach to converting frequently asked questions into a book, “Winning”, so I am a fan of the Q&A book style.

While this one has its good parts, I was not sure it would help educate a newbie into digital marketing. It feels like its more aimed at marketing (traditional) arms of large companies which have fear of “all things digital”. For the marketer who still likes radio, print and Television, this is a great starting point.

For first-time entrepreneurs (which is the reason Kapil gave me the book to review) it seems a little advanced, but if you are responsible for marketing as part of being a cofounder, and you have been doing some reading up and still have questions, this book is worth a read.

The part that would make it great for the first-time entrepreneur is some overview of the basic terms before the Q&A. Rather than just the Q&A (which is curated from over 15+ contributors), if there was a synopsis to each chapter, I felt it would be a good guide to digital marketing 101.

While nothing in the book is a new concept, the value of not having to google multiple terms and read multiple pages is certainly worth the INR 250 it sells for online.

I left the book on my flight, the way back, so I am unfortunately not able to give it to you like I do after reviewing books.

What constitutes a “Rock star startup team” ?

Here’s another question I have been pondering over the last few weeks.

I am personally not very fond of the word “rock star”, but have heard it from several investors in particular. They all claim to have invested in rock star teams.

So it begs the question – What is a Rockstar startup team?

It would be impossible to list all skills, qualities, attributes and traits of the individuals in that team because the list would be endless.

Let me first write down a set of things I’d like to think that its not, but I am open to be challenged on these.

1. Bunch of guys who have all graduated from the same “top schools and colleges”.

2. A team of people who had CXO title’s at large companies and have never worked together.

3. A set of high IQ mensa-type individual contributors who dont work well in teams.

If I were to put a set of things I believe they should have before with the attempt to put a 1 line definition before it would be:

1. They have spent time together and understand each other well.

2. They have previously solved a similar type of problem before.

3. They have great communication among themselves.

4. They have a very good understanding of the market they are looking to operate in.

5. They execute crisply and meet their deadlines consistently.

If I were to simplify the definition of a rock star team, I’d say a team that’s worked together and solved the same type of problem a startup would face at their current stage before in their career.

Or people that have been there and done that – together.

But this definition does not cover a team of co founders who were fresh out of college.They may have certainly worked together, but not have solved the same type of problem before.

I am open to a more crisp definition.

Here are some others that I reached out to who have defined it in their own words.

Shekhar Kirani from Accel

“Deep insights, exceptional performance in their previous jobs, pedigree as an indicator of competitive spirit, and commitment not to give up.”

Ashish Gupta from Helion,

Customer focused, Iterative, Nimble

Sameer V from Nexus,

Scrappy, Hyper-efficient (multi-taskers) with a solid focus on customer needs

Abhijeet M from BVP,

Somebody who knows the market quality, competition, his product, and its value proposition inside out and backwards.

Kiran B Nag from Saama Capital,

Experienced, Synergestic, Adaptive

Raj Chinai from Kalaari,

Exceptional track record, passionate, creative and execution oriented

Gautam B from Ojas,

Energetic, Honest, Complimentary skills, Go-getters, Though not necessary, would help to have relevant backgrounds, Good understanding between themselves

Ashwin R of India Innovation Fund.

Driven, Make things happen, Visionary, And of course the cliched term X factor comes to mind

Mukul Arora from Saif partners,

Super passionate about the idea, ideally with relevant and complementary skills/expertise, and capable of hiring high quality talent.

Rahul Khanna from Canaaan,

Bejul Somiah from Lightspeed,

Passionate, Force of will, Outliers, Unusual

Shailendra S from Sequoia

Bharati J from SeedFund

Rock star team – that finds unique idea and executes brilliantly

have also been asked to contribute to this definition.

I will update this post as they provide me their answers.

The problem of “marketing spend” with Indian technology startups

I have a question which I am trying to get answers for from multiple people, but I am not sure I have the answer yet.

The average US technology startup raises a seed round of about $150K which lasts them 12-18 months. Most Indian startups look to raise a seed round of $250K which lasts them 12 months or less. Why is that?

Let me give you more clarity on both numbers.

The average YC company gets $25K from YC and a no cap convertible for another $125K. Most (>39% in the latest batch apparently) raise money before 18 months of graduating from YC, but many still have the money last 18 months. The average company has 2-3 people in 12-18 months until they have product-market-fit in the US.

The average Indian company gets by further along by bootstrapping and is not much further along (in terms of product-market fit) than the US counterpart. They raise $250K (per pocha below) $200K (1 CR) and that money they claim will last them 12 months. The average Indian product startup has 6-10 people in 12 months.

The money that’s spent is primarily on acquiring customers and payroll.

Even though we have more people in the Indian product startup, we have more-or-less the same payroll costs.

But most startup plans (business plan or execution plan) I see keep aside 40% of their raised capital for “marketing” costs. For customer acquisition – SEO, events, or “viral campaigns”, etc.

So here’s my hypothesis:

1. We need more money because paying customers are *much* harder to get in India than US. Most US startups spend ZERO in marketing (out of pocket costs) for the first 18-36 months from my personal experience.

2. We need more people because most of our startup founders are “generalists” not “specialist and generalists” who cant really code or run a digital marketing campaign or close a sale. They have to “hire” a CTO, CMO and Sales head to do that.

3. We need more money because cost of doing business in India is a lot more than US.

I dont know the answers, but I am very curious what entrepreneurs in India think is the reason product startups need almost twice as much money which lasts 2/3 as less than US counterparts.

The pre-revenue conundrum among startups

I took 11 active seed and early stage funds (Accel, Blume Ventures,Venture East, India Innovation Fund, Ojas, Seed Fund, India Internet Fund, Nexus, Helion and IUVP/Kalaari) and 4 top angel networks (Mumbai Angels, Indian Angel Network, HBS angels and Hyderabad Angels) in India to understand their pattern of investing in pre-revenue startups.

Of the VC funds, the norm is about 10% of their portfolio over the last 2 years (typically 3-6 companies) that were funded were pre-revenue.There are exceptions such as Seed Fund (30%-40% pre-revenue, because of their incubator Seed Farm, Nexus (over 50% pre-revenue fundings) but they are truly exceptions and India Internet Fund (very few investments so their % are skewed to 40% and they incubate companies).

Pre-revenue companies getting funded by VC’s in India is the exception not the norm.

Of the angel networks, only MA and IAN funded more than 10 companies over the last 2 years. Both funded less than 3 companies each year that were pre-revenue.

Pre-revenue companies getting funded by angel networks in India is also the exception not the norm.

Then I took the 10 active seed and early stage funds in US (First Round, Khosla, KPCB, Sequoia, Accel, Benchmark, Emergence, Google Ventures, Founders fund, Union Square) and the 4 most active angel networks (Band of Angels, Investors Circle, Golden Seeds and Alliance of Angels).

Of the VC funds, the norm is about 20% of their portfolio over the last 2 years (typically 6-10 companies) that were funded were pre-revenue. Higher than their Indian counterparts but still an exception not the norm.

Pre-revenue companies getting funded by VC’s in Silicon Valley is also the exception not the norm.

Of the angel networks, Band of angels is the exception at nearly 30% pre-revenue. Others are higher than India, but at the 15-20% mark.

Pre-revenue companies getting funded by angel networks in Silicon Valley is not high, but better than India.

I had a chance to talk to at least 1 investor in a phone conversation from each company above, so these are not just website observations.

So who’s funding pre-revenue companies in India and US.

Accelerators and Seed-funds such as YC, Tech Starts, 500 startups.

So if you are pre-revenue, dont waste your time going to angel networks or VC’s. Spend time building your product.