All posts by Mukund Mohan

My discipline will beat your intellect

How to Increase AI Visibility (Common Mistakes People Make)

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I just watched a great episode from The Grow and Convert Marketing Show that breaks down the exact question many of us in marketing have been asking: what should we actually do to increase our AI visibility? The episode cuts through the noise and fearmongering from some of the AI visibility tools and gives a clear, practical framework you can use today. Here’s the short, friendly recap I’d share with a colleague—what I learned, what to avoid, and a simple plan you can implement this week.

Why marketers are suddenly anxious about AI visibility

First, the context: a bunch of CMOs, founders, and marketing leads are opening up AI visibility dashboards, seeing competitors “winning,” and getting understandably nervous. The common pattern is this: an SEO/AI tool runs a bunch of prompts, tallies how often your brand is mentioned in AI overviews, spits out a single percentage or “share of voice,” and then you look bad on paper.

That panic is often misplaced. The episode makes a core point I agree with: these tools tend to prioritize quantity over quality. They measure how frequently your brand appears across a wide net of prompts—but they don’t judge whether those prompts actually matter to your business. In other words, a high visibility score that’s driven by irrelevant, top-of-funnel, or non-buying-intent queries isn’t valuable.

The common traps: irrelevant prompts and false comparisons

Two client examples from the episode illustrate this well:

  • A B2B software client saw a competitor showing up in AI overviews for a bunch of queries like “things to do in Illinois,” “most visited cities,” and city-specific travel guides. That competitor publishes consumer-facing content, so they naturally appeared in those AI prompts. But our B2B client sells software to vacation-related businesses—not consumer travel guides—so those AI mentions are largely meaningless.
  • A look at SEMrush’s AI brand performance demo for Warby Parker showed a “share of voice” percentage and dozens of specific queries. Some prompts made total sense (e.g., “Which retailers have the best customer reviews for eyewear?”) and mattered to Warby Parker. Other prompts—like “Who offers in-app virtual try-on for glasses?”—might be irrelevant or of very low commercial value.

Both examples show the same problem: tools give a big-picture metric without filtering for intent or business relevance. That metric can make leaders panic even when the brand is doing the right things for its customers.

Two rules that will save you from unnecessary panic

If you remember only two things from this article (and the episode), let them be these:

  1. Intent matters. Not all prompts are equal. A mention in a “what are fun things to do in Springfield” overview is not the same as ranking in an AI overview for “best property management software for vacation rentals.” Pick queries aligned to buying intent.
  2. SEO fundamentals still matter most. From the data referenced in the episode and our own observations, there’s a strong correlation between ranking in Google search results and showing up in AI overviews (including ChatGPT and Google’s AI responses). So prioritize the core things that make you rank well on Google.

How AI overviews actually decide what to show

The episode summarizes this neatly into two inputs that influence LLM answers like ChatGPT and Google AI overviews:

  • Training data: The LLM’s broad knowledge built from public datasets, books, podcasts, and web content. Getting into that training data is a long-term brand effort—centuries of marketing activities add up here.
  • Live web search: Many LLMs “search the web” when they don’t have enough internal information, and they use Google or other web sources. That makes your presence in current Google search results a very direct lever to influence AI answers.

Practically: focusing on appearing in top Google results (your domain or reputable third-party pages that mention you) is the most tangible way to influence whether AI mentions your brand.

A simple, practical framework you can implement today

Stop staring at a single “AI visibility” percentage and start controlling what matters. Here’s a step-by-step playbook I’d use right now if I were advising a marketing team with limited budget:

  1. Pick 5–10 core topics (not a thousand prompts). These should be the queries that directly indicate buying intent and align with your product. Examples: “prescription glasses online,” “equipment rental software,” “best content marketing agency for SaaS.” Keep them tight and product-focused.
  2. Map intent for each topic. Decide whether each topic is TOFU (top of funnel), MOFU, or BOFU (bottom of funnel) and what a successful outcome looks like: visits, demo signups, trial starts, or direct conversions.
  3. Audit your current rankings. For those 5–10 topics, track where your pages currently appear in Google. Do this monthly. You can use a paid tool or a simple spreadsheet with manual checks.
  4. Fix and optimize your pages. Update content, clarify intent, add conversion opportunities, and ensure pages answer the user’s question better than competitors. This is classic SEO content work—do it well.
  5. Earn placements on other relevant pages/lists. If other sites produce “best of” lists or roundups for these topics, get on them. Traditional PR outreach and relationship building still work here—email editors, share case studies, provide data, and be helpful.
  6. Monitor AI overviews for those topics, not your overall percentage. If you want, use an AI-tracking tool and focus reporting on those 5–10 queries rather than a single share-of-voice metric.
  7. Be wary of short-term “hacks.” Commenting across many Reddit threads, paying for placement, or other manipulative tactics might give transient wins. They’re not a substitute for sustainable SEO and product-driven marketing.

Examples of good vs. bad AI visibility efforts

From the episode, here’s how to classify potential activities:

  • Good: Updating core product pages and buying-intent content. This improves organic rankings and is likely to increase AI mentions in meaningful ways.
  • Good: Earning placements on authoritative lists that already rank well. That amplifies signals without being spammy.
  • Less useful: Trying to rank for dozens of irrelevant prompts the tool suggests. This wastes effort on topics that won’t convert.
  • Risky: Paying for placements that violate policies or trying to game AI algorithms with low-quality tactics. Short-term gains can become long-term penalties.

What about expensive AI visibility tools?

There are helpful tools out there that can automate monitoring and give you a big dashboard. But if you can’t justify the budget, you don’t need them to make progress. The hosts suggested a pragmatic alternative:

  • Pick your 5–10 priorities, build a simple spreadsheet, and check them periodically.
  • Have your team discuss status and actions every month. This focuses your efforts on topics that matter.

If you do decide to invest in a tool later, you’ll have clarity on which queries you care about and can ask the tool to monitor those specifically—rather than relying on whatever list it auto-generates.

Final takeaways — what I’m telling my team

If you’re feeling that uneasiness after opening an AI visibility report, here’s the friend-to-friend advice I’d give:

  • Don’t panic over a single share-of-voice number. It’s easy to misinterpret. Ask: which prompts contribute to that number, and do those prompts matter?
  • Pick a handful of meaningful queries and own them. Monitoring and optimizing 5–10 buying-intent topics is far more productive than chasing hundreds of irrelevant prompts.
  • Double down on SEO basics. Strong organic ranking signals are the most reliable way to influence AI outputs today. Create great content, earn links, and fix UX/conversion issues.
  • Use PR and list placements strategically. Getting on trusted lists that already appear in search results is a sensible, scalable tactic to increase the chances AI tools reference you.
  • Avoid reliance on hacky short-term tactics. They might work momentarily, but long-term brand and product strength wins.

“Do the basics. If you’re not doing the basics right now, then you’re going to have a lot harder time showing up in AI.” — Summarized from The Grow and Convert Marketing Show

How to get started this week (quick checklist)

  1. Pick 5–10 product-related topics with clear buying intent.
  2. Search each topic on Google and note the top 3–5 results.
  3. Audit your content for those topics—are you answering the searcher’s question? Is there a clear conversion path?
  4. Update or create the highest-value pages first (optimize for intent and conversions).
  5. Identify 3 external sites/lists where your brand should appear and start outreach.
  6. Set a monthly review to check rankings and AI overview presence for your chosen topics.

Closing thought

AI visibility is real and worth thinking about, but it’s not a magic replacement for SEO or product-driven growth. Focus on the queries that drive value, do the SEO fundamentals well, and use PR/list placements to complement your efforts. If you do that, the AI mentions will follow—without the panic and without wasting resources on irrelevant metrics.

If you want to dive deeper, follow The Grow and Convert Marketing Show for more breakdowns like the one I summarized—it’s a great resource for practical, no-nonsense marketing advice.

How are people using ChatGPT – research report summary

ChatGPT launched in November 2022. By July 2025, 18 billion messages were being sent each week by 700 million users, representing around 10% of the global adult population.

The first full research paper on its use was published today.

Non work messages now represent over 70% of all ChatGPT messages.

The share of messages related to computer coding is relatively small: only 4.2% of ChatGPT messages are related to computer programming, compared to 33% of work-related Claude conversations.

The share of messages related to companionship or social-emotional issues is fairly small: only 1.9% of ChatGPT messages are on the topic of Relationships and Personal Reflection.

The gender gap in ChatGPT usage has likely narrowed considerably over time, and may have closed completely.

AI and Affiliate Marketing: How I Build Content Engines That Actually Move the Business

I recently sat down with Mukund Mohan on his Seattle Side and the East Side podcast to walk through how I think about content, SEO, AI, and affiliate marketing in 2025. I wanted to capture that conversation here—what I’ve learned since my first job out of college at Kissmetrics, what I’d do differently if I were starting today, and the concrete playbook I use now to help B2B companies grow traffic, leads, and revenue.

Table of Contents

Two-minute backstory (so you know where I’m coming from)

My career began when Neil Patel hired me into a marketing role at Kissmetrics. I was an entry-level content marketer—writing blog posts and support documentation, shipping content, building a knowledge base. That blog became legendary. People loved the content so much they used to say they loved the Kissmetrics blog more than the product itself.

Since then I’ve led content teams across startups, founded my own company, and co-founded Stone Press—a B2B affiliate SEO company that scaled aggressively. We drove millions in revenue through SEO, inbound, conversion optimization, and building high-performing teams. We grew to a meaningful business, but platform shifts and core changes in Google’s ranking algorithm hit us hard and forced a pivot. Now I help clients stand up or revitalize their B2B content programs, bringing lessons from both the golden SEO era and the messy, AI-driven present.

What would I do differently if I were hired into a startup in 2025?

If I were starting today in a VC-backed analytics or SaaS company, my role would look familiar but with sharper structure and modern tooling. I’d still be focused on content: blog posts, landing pages, and support articles. But the workflows would leverage AI in tactical ways—especially for speed and iteration—while maintaining a human-first editorial lens.

The core, timeless playbook I still believe in is: write content that impacts people, ship consistently, and distribute through multiple channels. That means building personal brands around the work, maintaining an engaged email list, and ensuring content distribution isn’t dependent on a single platform.

Where 2025 is different is in tooling and distribution risk. AI can accelerate content ops—for ideation, outlines, first drafts, and even keyword research. But it’s also saturating channels with low-quality content. That makes authentic, human insight more visible. If you can create genuinely human content—insightful, narrow, opinionated—you stand out more now than ever because AI content has homogenized a lot of the signal.

Editorial vs SEO-first: When to choose which

There’s a temptation to swing between editorial magazine-style content and pure SEO-driven growth. My experience is that both approaches are valuable—and they can complement each other when done intentionally.

  • Editorial-first: Great for brand building, thought leadership, and multi-channel distribution (email, social, podcasts). You ship consistently and build a following.
  • SEO-first: Great for predictable, compounding traffic. Focused on bottom-of-funnel pages, evergreen informational content, and systematic updates.

In the past I leaned heavily into editorial and then swung too far into SEO because it delivered consistent ROI. My regret was not doubling down on SEO in one of my projects when it would’ve produced far larger returns. Today I typically architect a hybrid: establish a tight SEO foundation for bottom-of-funnel pages, then layer editorial content and multichannel distribution on top to diversify acquisition.

“Content that impacts people, shipping really consistently. Multi-channel distribution. Build personal brands and a tight email list—then tie everything into a flywheel.”

How I use AI in content operations (without letting it ruin the brand)

AI is a tool, not a replacement. I use it to accelerate research, generate outlines, and scale repetitious tasks (like support article first drafts). But I push back on purely AI-generated outputs being published as-is. The role AI plays is to free up human time for judgment, angle, and unique insight.

Some practical ways I use AI:

  1. Keyword discovery and clustering at scale to inform a content plan.
  2. Drafting outlines and iterating headlines rapidly so writers can focus on insight and voice.
  3. Creating summarized research and citation lists for complex topics to speed the subject-matter expert’s drafting.
  4. Automating repetitive support content generation, then reviewing and humanizing it before publishing.

That said, there’s a lot of low-effort AI content out there. You can spot it: a certain flatness in voice, generic examples, and predictable structure. If humans can create authentic content—even something simple like “hello, here’s our human perspective”—that authenticity stands out. The bar for “human” is lower now, because AI-created content often lacks personality.

B2B affiliate marketing—what it is, why it matters, and how I think about it

Affiliate marketing in B2B is underrated. It absolutely works for SaaS companies serving SMBs and mid-market customers. Enterprise is trickier because volumes are lower and buying cycles are longer, but for many SaaS categories affiliate is a significant channel.

The important shift is that affiliate programs do more than just drive direct commissions. They influence who gets mentioned across the web, which affects SEO signals, social buzz, and even the data LLMs learn from. The web is an ecosystem: publishers, review sites, listicles, and micro-influencers all create the signal that search engines and large language models consume. If your competitors are actively courting those publishers with affiliate incentives and you aren’t, you’re losing share of voice.

“If the number three company in the category is willing to pay and number one and two don’t, publishers will feature number three. That mention ripples into search, social, and LLM training data.”

How affiliate programs change discovery

Think of it this way: publishers and content creators monetize by recommending tools. If they can earn an affiliate commission for recommending Product C, they will—especially if Products A and B don’t have a competitive program. As those articles and listicles propagate, they feed into search signals and the datasets used by LLMs. Over time that visibility compounds, which is why affiliate programs are strategic, not just tactical.

Who to recruit as affiliates and how to reach them

I use a two-pronged approach: inbound + targeted outreach.

  • Inbound funnel: Maintain a clean signup flow and manage it actively. You’ll get high-volume, low-quality inbound, but occasionally a “golden goose” will sign up. Treat inbound as a lead channel and screen it.
  • Targeted outreach: Cold outreach to niche publishers, micro-influencers, and up-and-coming creators. Start small—don’t try to land the top-tier publications immediately. Work your way up the ladder.

The sweet spot is publishers who are hungry, have category-aligned audiences, and don’t already have lucrative deals with incumbents. Offer fair commissions, provide strong creative assets, and build relationships. Micro-influencers and niche YouTube channels are often easier wins than the big review sites early on.

When should you start an affiliate program?

My older view was: build SEO and product-market fit first, then bolt on affiliates. Now I often recommend launching an affiliate program earlier—especially if you’re entering an established category where mentions matter. If search and LLM outputs already favor incumbents, you need every lever available to flip mentions and shape narrative.

A practical sequencing I like:

  1. Get your SEO foundation in place: homepage, pricing page, competitor/alternatives pages, key vs/roundup posts.
  2. Run modest bottom-of-funnel paid ads if it makes sense to buy initial conversions and test messaging.
  3. Launch an affiliate program early enough to start getting mentions from niche publishers and micro-influencers.
  4. Layer on editorial and multi-channel distribution to build brand and email lists.

For SEO foundation, a small company only needs 15–30 high-quality pages to start: landing pages, pricing, comparison pages, a handful of evergreen posts. Those pages should be architected for conversion and updated regularly—ideally quarterly. Freshness matters now more than it used to.

Pricing pages and the unforgiving nature of discovery

One concrete example I shared on the podcast: I’ve audited companies where the pricing page had a noindex tag. That tag tells search engines to ignore the page entirely, meaning potential customers can’t easily find pricing via search. If users can’t discover pricing, conversions and organic visibility suffer. That shows how small technical issues can cripple discovery—especially when everything else seems “hot” and working around them.

Practical steps to launch an affiliate program that scales

Here’s a checklist I use when helping clients stand up affiliate programs:

  1. Decide pricing and commission structure aligned to LTV and margins.
  2. Choose an affiliate platform that integrates with your tracking and payout needs.
  3. Create dedicated affiliate landing pages and tracking links (UTMs) so you can attribute properly.
  4. Build an affiliate resource hub: creatives, copy snippets, demo videos, comparison charts, and onboarding guides.
  5. Start outreach to niche publishers and micro-influencers with tailored offers and co-marketing ideas.
  6. Monitor performance, optimize commissions and creative, and slowly trade up to higher-authority publishers.
  7. Integrate affiliates into broader BD and PR outreach—affiliate relationships often open doors for partnerships.

Wrap-up: diversify, humanize, and build durable systems

If there’s one through-line to everything I’ve learned, it’s this: don’t be hostage to one channel or one platform. Build a content engine that combines a solid SEO foundation, human editorial voice, smart use of AI to accelerate operations, and strategic affiliate programs to earn mentions across the web.

AI is a force multiplier when used correctly—but it’s not a substitute for real insight. Affiliate marketing is no longer just a growth add-on; in many categories it’s a strategic lever that shapes discovery and long-term visibility. And finally, update your core pages often, watch the technical fundamentals (like whether the pricing page is indexable), and keep your distribution channels diversified so one platform’s disruption won’t sink your growth.

If you’re a marketer, founder, or growth leader, focus on the foundation: homepage, pricing, key landing pages, and a compact list of priority posts. Then add affiliates early if you need to shape category conversation. Use AI to speed up the work, but keep humans in the driver’s seat for voice and angle. Do that, and you’ll build content that actually moves the business.

Final thought

I loved talking with Mukund about this—if you want to dive deeper on any of the tactics above (keyword clustering, affiliate compensation math, onboarding affiliates, or how to structure quarterly content refreshes), I’m happy to share templates and examples. Start small, iterate, and always ask: will this content or program still be driving value in six months? If not, rethink it.

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AdTech and AI with Vibhor Kapoor: Navigating the Future of Marketing Technology

 In the rapidly evolving world of advertising technology, few leaders stand out with as much insight and forward-thinking vision as Vibhor Kapoor, President at AdRoll. With a rich career spanning Microsoft, Adobe, Twilio Segment, and now AdRoll, Vibhor brings a unique perspective on how AI, data, and personalization are reshaping the marketing landscape. In this article, I’ll share an in-depth conversation that delves into how AI is transforming adtech, the complexities of the digital advertising ecosystem, and the exciting challenges and opportunities ahead for marketers and brands alike.

From Engineering to Marketing: A Journey Fueled by Customer-Centric Innovation

My journey into technology and marketing wasn’t a straight path. It began with a passion for engineering and a desire to communicate the value of technology to customers. Early on, I realized that to truly serve customers, I needed to understand their challenges firsthand. So I transitioned from sales to building technology products—spending over a decade driving change and helping teams adopt new ways of working. Technology change isn’t just about software; it’s about evolving processes and mindsets.

Eventually, I gravitated towards marketing, which itself was undergoing a transformation. Marketing became a blend of left-brain analytics and right-brain creativity—an exciting space where data, experimentation, and rapid iteration met storytelling and brand building. For the last 15 years, I have stayed in this intersection, helping organizations harness data-driven marketing to grow and innovate.

AdRoll and the Role of AI in Programmatic Advertising

Today, I lead marketing at AdRoll, a programmatic advertising platform that partners with brands and agencies to drive full-funnel, multi-channel marketing. We help businesses reach new customers and nurture prospects across various digital channels—from connected TV to premium publishers like The New York Times and CNN. At our core, we’re an adtech company powered by data and machine learning.

AI is deeply embedded in what we do. For over 15 years, we have leveraged machine learning to analyze bidstream and ad engagement data, helping us predict which ads will resonate best with specific audiences. Our proprietary large language model adds another layer of sophistication, enabling smarter campaign creation and optimization.

But AI’s impact goes beyond just our product. Internally, we use AI to enhance marketing workflows, customer success, and content production. For example, we’ve developed conversational AI assistants that allow marketers to create campaigns, track performance, and optimize budgets using natural language interfaces instead of complex dashboards. This approach simplifies campaign management and improves efficiency.

Prioritizing AI Applications: Where to Focus for Maximum Impact

One of the biggest challenges with AI is deciding where to apply it. The temptation to “AI everything” can lead to paralysis or endless experiments that never reach production. At AdRoll, we prioritize AI initiatives based on deep insights from our product, customer conversations, and data analysis.

The key theme is synthesis—helping marketers make sense of vast, complex data sets that are impossible for humans to process manually. Our customers often run tens or hundreds of campaigns across geographies, industries, and objectives. Optimizing budgets, messaging, and channels at this scale is daunting.

AI helps by providing intelligent recommendations—such as when and how to shift budgets between campaigns within guardrails set by the marketer. This not only improves performance but also reduces manual workload. While many platforms offer AI-powered campaign creation for efficiency, the real game-changer is AI that acts as a co-pilot, synthesizing data and guiding decision-making.

The Complex AdTech Ecosystem: AI’s Role Across the Value Chain

The advertising technology ecosystem is notoriously complex. It involves multiple players—from brands and agencies to content publishers, demand-side platforms (DSPs), supply-side platforms (SSPs), and a host of intermediaries. Navigating this trillion-dollar industry requires deep expertise and coordination.

AI’s potential to improve productivity spans the entire value chain, but I see the most interesting dynamics at the two ends of the spectrum:

  • Brands and Agencies: AI enables smarter audience identification, campaign planning, and performance forecasting. With so many signals and personalization opportunities, AI enhances return on ad spend (ROAS), cost per click (CPC), and cost per mille (CPM) metrics.
  • Content Publishers: Publishers face headwinds from the rise of walled gardens like Instagram and Reddit, which keep users locked into their ecosystems. These publishers must rethink their revenue models, balancing advertising with subscription and paid content strategies.

Ad-supported publishers are innovating in the face of these challenges, exploring hybrid models to sustain quality journalism and content creation. AI will play a crucial role in optimizing ad placements and personalizing experiences, but the broader business model evolution is equally important.

AI-Generated Content and the Future of Creative Marketing

With AI increasingly capable of generating content and optimizing ad placements, one might wonder if human creativity and brand authenticity will be sidelined. I believe the opposite is true. AI-generated content can break the inertia of creativity by providing scalable tools, but it heightens the need for brands to focus on authenticity, messaging, and identity.

Creative tools like Adobe Firefly, Runway, and Sora offer unprecedented content velocity, but the fundamental question remains: who are you as a brand, and what problem are you solving for your audience? Data and AI give marketers the power to hyper-personalize and scale, but the responsibility to maintain authenticity and emotional connection is greater than ever.

Reimagining Marketing Workflows with AI

AI’s impact goes beyond content creation and campaign management. Marketing organizations have many internal workflows—content production, social media posting, performance analysis, demo bookings—that are ripe for automation. Many of these processes involve repetitive, mundane tasks that AI can handle efficiently.

However, simply layering AI onto existing workflows yields marginal benefits. The real value comes from reimagining workflows from an AI-first perspective, redesigning processes to leverage AI’s strengths fully.

For example, tools like relay.app provide extensive libraries to automate sales and marketing workflows. We are actively exploring such solutions internally to free our teams from routine tasks, allowing them to focus on strategic and creative work.

Embracing Full Automation: Real-World Applications

Personally, I’ve automated many aspects of my content production and outreach. Until recently, I had a team of four people editing videos, transcribing content, and repurposing it for blogs and social media. Today, this entire process is automated using AI tools like NA10, saving time and resources.

I’ve also built custom GPT models that analyze conversation transcripts, extract insights, and provide contextual prompts. This enhances recall and helps integrate knowledge seamlessly into workflows.

Similarly, at AdRoll, we have automated LinkedIn and email outreach, routing incoming demo requests to AI-powered systems that generate personalized product demos based on customer data—all without human intervention. This kind of automation improves scalability and customer experience.

Looking Ahead: The AI-Driven Future of Marketing

As we move forward, AI will become even more integral to marketing technology. The next frontier involves deeper integration of AI into both products and internal business processes. Marketers must balance embracing automation with preserving creativity and authenticity.

The challenges are complex, but so are the opportunities. By harnessing AI to synthesize data, optimize campaigns, automate workflows, and generate content, marketers can unlock new levels of efficiency and impact. But success requires thoughtful prioritization, continuous learning, and a commitment to understanding and serving customers better.

In this ever-changing landscape, the key to thriving is not just adopting AI but reimagining how we work and connect with audiences. The future of adtech and marketing is bright, and I’m excited to be part of the journey.

Marketing Is Not a Vending Machine — And That’s a Good Thing with Kathleen Schaub

So I just listened to this fascinating conversation with Kathleen Schaub — longtime tech marketer, ex-IDC CMO advisor, and now author of “The Really Big, Messy, Real World: Rewire Your Marketing Organization to Navigate Anything.”First off, yes, that title is a mouthful — but once she explained it, I got it. Marketing is messy, unpredictable, and human. It’s not some vending machine where you put in budget and pipeline pops out. And if you’ve ever tried to forecast your lead flow by campaign type and then had it all go sideways? You know exactly what she means.

Kathleen’s been in the game a long time. From retail marketing to product marketing to working with hundreds of CMOs across startups and tech giants alike during her decade at IDC. What’s cool is she’s seen the patterns — the hype cycles, the disconnects, the exec team misalignments — and now she’s putting that into a framework we can actually use. Not another “do these five tactics and win marketing” book, but a legit mindset shift.

The whole thesis of her book is that we need to rewire how we think about marketing. Because the world has changed — and keeps changing faster than we can keep up. AI, customer behavior shifts, macroeconomic swings… it’s chaos. And we’re trying to navigate it with models built for a more linear, controlled world.

One thing Kathleen says really stuck with me: “Marketing is more like the stock market or the weather.” And if you’ve ever run a multi-touch attribution model or tried to get sales to align with brand campaigns, you know exactly how unpredictable that system is. It’s not about control. It’s about adaptation.

She spent a bunch of time studying other complex, turbulent environments — like emergency response teams, the military, even healthcare — to see how they operate under chaos. What can marketers learn from them? Turns out, a lot.

Her approach boils down to two foundational capabilities: agility and what she calls “market system health.” Think of agility as your ability to respond and adapt quickly — pretty straightforward. But market system health? That’s more like building up your immune system. You can’t avoid every downturn or misfire, but if your org is resilient, you’ll bounce back faster.

Now, the mindsets part is where it gets practical.

Kathleen lays out four marketing mindsets in the book. My favorite? “Think like an investor.” Instead of seeing marketing spend as a cost center, she wants CMOs and founders to think like they’re making bets — strategic, long-term investments aimed at creating future value. You wouldn’t yank all your money out of a 401(k) because one quarter underperformed, right?

She also talks about shifting from linear planning to navigation. Picture plotting a boat journey: you’ve got a destination, but you need to adjust course constantly due to currents, storms, or obstacles. That’s how modern marketing should operate — iteratively, flexibly. There’s even a concept she mentions called wayfinding (from the world of design), which is about finding your path even in unfamiliar territory.

Naturally, the topic of AI came up. Kathleen was refreshingly grounded about it. Yes, CMOs and marketers are under pressure to “do more with less” thanks to AI hype. Yes, AI tools like ChatGPT, Claude, Gemini, etc., are now everywhere. But she made a critical point — most people are still using AI for surface-level stuff like writing emails faster or tweaking ad copy. The real opportunity is in the analytical and strategic side — using AI to augment decision-making, model scenarios, and understand the why, not just the what.

She’s especially intrigued by causal AI, which can help answer those deeper “what-if” questions and identify triggers and indicators that can drive smarter strategies. Way more valuable than basic predictive analytics — which, let’s face it, most companies aren’t even doing well yet.

Another important topic they covered was the evolving role of the CMO. Is marketing gaining more influence or losing it to CROs? Kathleen had a nuanced take: it’s less about titles and more about integration. The future isn’t sales vs. marketing, but blending both at the edge. She’s not against CROs per se, but she warns against making them just glorified sales leaders with a sprinkle of marketing.

In fact, she flipped the script and asked: What if marketing owned revenue? Could marketers actually lead the revenue charge instead of reporting to it? Her answer: yes — if they can shift their mindset from running a department to influencing the entire business. That’s the level of strategic thinking the next-gen marketing leader needs.

And here’s what I appreciated most — she’s not pretending to have all the answers. The book isn’t a checklist; it’s a map for developing your org, your team, and your thinking. Some parts are easy. Others take real work. But the underlying truth is simple: the world is uncertain, messy, and unpredictable — and marketing should stop pretending it isn’t.

Like she said at the end, quoting from a book on resilience: “If we cannot control the volatile tides of change, we can learn to build better boats.” Kathleen’s book? It’s a blueprint for building that better boat.

Winning by design with Dave Boyce

Alright, so I just finished listening to this fantastic podcast episode with Dave Boyce, and let me tell you—it was like a masterclass in modern go-to-market strategy, systems thinking, and how AI is flipping the game. Imagine sitting with a smart, laid-back friend who’s figured out how to scale SaaS, sell a company to Oracle, and now spends his time thinking deeply about how to make GTM systems work smarter, not just harder. That’s this convo in a nutshell.

So, here’s the vibe: Dave’s hanging out in Provo, Utah, with the mountains behind him and a fresh breeze coming through his office window. And yeah, you can’t help but feel a little jealous. But the real sunshine is in the insights he drops.

We start off with his journey—Dave’s been a founder a few times over, sold his last company, and instead of jumping into another build-from-scratch grind, he wanted to pause. Reflect. You know, zoom out and figure out what worked, what didn’t, and what patterns kept showing up. That led him to Winning by Design (WbD), where he didn’t just join a consulting firm—he joined a team of systems thinkers who speak his language.

Now, if you’ve heard about the “bow tie” model and wondered why everyone’s obsessed with it—Dave breaks it down beautifully. Basically, most companies obsess over the left side of the funnel: acquisition. Pipeline. Bookings. Then they hit the gong and call it a day. But in SaaS, that’s not the win—it’s just the start. The bow tie model maps out the full customer lifecycle—acquisition on one side, but then post-sale? You’ve got onboarding, renewal, expansion, and if you do it right, compound growth. That’s the right side of the bow tie. That’s where the money and retention magic happens.

One thing I loved—Dave draws a clear line between “systems thinking” and “framework thinking.” They’re not that different, really. It’s about poking one part of your GTM system and knowing how it’ll ripple downstream. Lowering price might get you more deals… but what happens to profitability? Widening the top of your funnel might sound sexy, but what happens when your sales team spends their time chasing unqualified leads? Systems thinking helps you see those second- and third-order effects.

Now enter AI.

Dave talks about how AI is just jet fuel for the self-service motion. At WbD, they’re embracing what he calls AssistiveAgentic, and Orchestrative AI. Think of Assistive as your AI-powered intern—summarizing documents, writing drafts, doing research. Agentic AI takes that up a notch—it’s trained to do a job. And Orchestrative? That’s the C-suite bot. It’s making calls, triggering workflows, handling real-deal ops.

They’ve even named their agents—Celeste (internal GTM intelligence) and Jack (inbound SDR)—because we still think in human terms. Celeste attends every call, reads every email, taps into CRM data, and can brief anyone on the full context of an account. Jack qualifies inbound leads right on their site and directs them toward the right path—self-serve or human.

And Dave makes this point that really stuck with me: AI-native companies are just wired differently than SaaS-native ones. In SaaS-native, you sign 12-month contracts, and you get your renewal chat once a year. In AI-native, like with tools we all use now—Replit, Cursor, ChatGPT—you upgrade or downgrade based on value, not contract cycles. If you’re not delivering impact every day, your users are gone. That means the mindset needs to shift from “sell once” to “deliver value continuously.” Renewals are monthly, even daily.

Even the way we think about a “customer” is changing. Dave says: think of a customer as a collection of users, each with their own trust networks. If you deliver impact to one, they’ll recruit others. The virality becomes product-led and AI-assisted.

For marketing agencies—and this part is gold—Dave suggests they’ll need to evolve into GTM agencies. Why? Because recurring revenue depends on recurring impact, and the only way to sustain that is to bake systems thinking into your DNA. Tips and tricks won’t cut it anymore. The agency of the future is empathic, metrics-driven, and deeply attuned to the customer’s business goals.

Oh, and about the naming of AI agents? Dave laughs, but he’s clear—it’s partly because humans need to personify things to build trust. Plus, when you’re onboarding or managing AI agents like team members, giving them a name helps you slot them into your org just like a human hire.

The whole convo wraps with Dave and Mukund reflecting on how the ground has shifted under our feet. Higher cost of capital, AI reshaping user behavior, the rise of DIY SaaS… you can’t just do what worked in 2018 and expect magic. If you’re not re-earning your customers’ trust and business every month, you’re toast.

Anyway, this one was a ride—part therapy session for GTM leaders, part AI strategy briefing, and all heart. Highly recommend.

The Future of Marketing Agencies? Anne from Sierra Ventures Says “It’s Their Moment”

So I just listened to this super insightful conversation with Anne, the CMO at Sierra Ventures, and let me tell you — if you’re in marketing, freelancing, or running an agency right now, this is your moment. Seriously. It’s not doom-and-gloom like some people say AI is coming for all the jobs. Nope. Anne’s take? This is probably the best time ever to be running a small agency or be a consultant. Here’s why.

Anne’s journey is already wild — she started in Hollywood at Paramount Pictures, went up to the Bay Area, worked at Sony PlayStation, then jumped into the startup world, and eventually built her own agency before landing in venture capital. She’s now helping portfolio companies scale their go-to-market (GTM) strategies and digging into deal flow as part of Sierra’s investment team.

But the real heart of the convo was about what she’s seeing right now in the world of GTM and marketing, especially with AI taking over.

Let’s rewind for a second. Remember how we used to think agencies were on their way out because of AI? That’s what a lot of VCs were buzzing about. But Anne flipped the script.

Her LinkedIn post that kicked off this whole discussion made a big, bold point: agencies are not dying — they’re evolving, and fast.

Why? Because the tech is finally working for the agencies.

AI tools have leveled the playing field. A small shop can now spin up content, videos, and even podcasts at lightning speed, and often better than a bloated team. And here’s the kicker — many agencies are still charging the same prices they did pre-AI, while doing the work in a fraction of the time.

Anne said it best: “These tools only work as well as you know how to make them work.” That’s the sweet spot where agencies and freelancers are thriving — becoming true experts in tools like video editing, podcast production, AI writing assistants, and platforms like Clay (which is powerful but not exactly beginner-friendly).

One of the cooler metaphors that came up was the idea of the “full-stack agency.” Back in the day, a marketing agency might have had one SEO person, one video person, one designer, and so on. Today? You’ve got folks who are full-stack in their specialty. Like: “I do video, and I do it all — record, edit, optimize, publish.” Same with podcasts, same with content. Fewer handoffs. Less friction. More speed. And much higher margins.

The conversation also veered into why so many AI platforms are now offering “Do It For Me” or “Concierge” services, even though their tools are supposed to be self-serve. Isn’t that kind of ironic?

Anne explained this perfectly: Even if the tools are powerful, people — especially in startups and enterprises — don’t have the time to learn 10 new things while putting out a million fires. Startups are already running on overdrive quarter after quarter. So they need help. Not just software — implementation, guidance, and actual execution.

Enter the freelancers and micro-agencies. These folks are not just service providers anymore — they’re becoming educators and implementers. Some consultants are making a killing just teaching teams how to use tools like Clay effectively. That’s not going away anytime soon.

Another interesting thread: impact. The days of “I’ll make content and check the MQL box” are over. Brands want to see revenue. If your agency or tool isn’t tied to business outcomes — not just leads, but dollars — you’re going to get passed over. AI may automate execution, but strategy, impact, and real performance still need smart humans in the loop.

Anne even mentioned some cost-saving hacks on the CRM side — one of the podcast hosts built his own internal CRM using a $20 tool instead of paying $400 a month to HubSpot. That’s wild — and again, speaks to how agile and efficient marketing ops have become if you’re tech-savvy and AI-literate.

And honestly? This is just the beginning.

We’re still early. The models and tools we’re using now? They’re the worst we’ll ever use, Anne said — everything’s only going to get faster, smarter, and more intuitive. But right now, there’s this golden window of opportunity for agencies and freelancers to learn the tools, stack their skills, and lead the charge before everything becomes “click-and-done.”

So if you’re in the agency game, thinking of starting a consultancy, or even just freelancing on the side — this episode was your pep talk. You’re not being replaced by AI. You’re being amplified by it.

But only if you lean in.

From Corporate to Full-Funnel: How Tiffany’s Marketing Agency Is Redefining AI-Powered Growth

Okay, so let me tell you about this podcast episode I just listened to—it was with Tiffany, who’s had this amazing 17-year ride through sales and marketing. She’s done the whole big corporate thing, climbed all the way to VP of Marketing, and now she’s running her own agency. But not just any agency—this one’s built for the chaos of modern marketing, where AI is everywhere and everyone wants results yesterday.

She’s based in South Florida (right between Miami and Fort Lauderdale—jealous), and the conversation kicks off super casual. She’s the kind of person who’s clearly walked the walk. At one point, she jokes about being jealous of people posting org charts with “98 AI agents” running their entire marketing department. You know, the ones where someone brags about replacing their entire team with ChatGPT prompts? Yeah, she’s not buying it.

So here’s the deal: Tiffany started her agency originally as a side hustle—just her, trying to help other business owners get to that magical “freedom and flexibility” we all chase. But what kept bugging her, even when she was a corporate exec, was how hard it was to find a good agency partner. Like, even when she was hiring agencies as a client, she was still leading the strategy. And she’d be like, “Why am I paying you if I have to tell you what to do?”

That frustration turned into fuel. She eventually rebranded her firm as Third & Tailor, an end-to-end revenue marketing agency. Not “full-service” (she avoids that term—too “jack-of-all-trades”), but she helps B2B companies and well-funded startups figure out what’s holding them back. Sometimes it’s messaging, sometimes it’s funnel friction, and sometimes it’s paid media that needs a total revamp.

What’s wild is how the work has evolved. Five years ago, people would just say, “Can you run SEO or Google Ads for us?” Now, they’re like, “Something’s off—our funnel feels disjointed, we don’t know what’s working, and we need to hit aggressive targets but don’t have the right team.” That’s where Tiffany comes in with audits, CRO, messaging optimization, and whatever else moves the needle.

And then, of course, the AI convo. It wouldn’t be 2025 if we weren’t all talking about AI agents, right?

So Tiffany’s take on the whole “everyone needs 90 AI agents” trend is refreshingly grounded. Yes, she uses AI every single day. No, she doesn’t trust it to run wild. In fact, she still reviews everything herself before it goes out. She’s got AI helping her synthesize discovery calls, SEO results, brand messaging—you name it—but she’s not handing over full control. She said it best: “Speed to value. Not speed for the sake of it. Not to cheat. But to deliver faster.”

And for outreach? She’s built some pretty slick prospecting systems using AI. Her example: traditional sales reps used to skip LinkedIn touchpoints because it wasn’t automated. So she’s using tools that hit voice, LinkedIn, email—multi-touch, more personal (but not creepy). She called out how even “Hey, I saw you raised funding” messages are still generic if you’re not training your AI properly.

Oh! And this part was so cool: she’s using a tool called TopVoice.com.club (a client of hers, actually) that custom-curates LinkedIn content based on her voice, past writing, and favorite topics. It scours the internet for posts that are actuallyrelevant for her to engage with or respond to. None of that same-old AI-written post garbage. This one keeps her voice consistent and saves her time.

She’s also seeing a huge trend: clients asking for outcome-based or performance-based pricing. Like, 5 out of 10 discovery calls now involve someone saying, “Can we tie this to results?” She’s flexible—some projects get a rev share, others stick with retainers. But she’s very clear: not everything can be performance-based. AI can help, sure, but it doesn’t control the internet’s mood that day.

The future? By 2030, Tiffany thinks the entire agency model will shift. Not necessarily cheaper—because you’re still delivering value, just faster—but definitely different. Expectations will be way higher, timelines way tighter. Agencies that don’t adapt will get replaced—maybe not by AI itself, but by teams who know how to wield it. She’s already thinking ahead, even developing tech to support that shift.

Her advice? Marketers and agency owners need to get off the sidelines and into the AI game. But don’t go full autopilot. Use it to enhance your work. Keep your human edge.

So yeah, this episode was a gem. Tiffany is real, strategic, and future-facing without drinking the full AI Kool-Aid. She’s building a business that’s flexible, fast, and outcome-focused—and not afraid to rethink what it means to be a modern marketing partner in the AI age.

Highly recommend giving this one a listen if you’re in marketing, run an agency, or just wondering how the heck you’re supposed to keep up. Tiffany’s got answers—and probably an audit waiting for you.

AI and GTM for startups with ex-A16Z partner Michele Griffin

The GTM Playbook Is Dead — Here’s What Comes Next

In a recent podcast conversation with Michele Griffin — former GTM lead at Andreessen Horowitz and now founder of Premier GTM — we explored how go-to-market (GTM) strategy is evolving in the age of AI. One thing was clear: the traditional B2B sales and marketing playbook is being rewritten in real time.

“Startups used to run on playbooks. Now, the winners will run on feedback loops.”

Michele’s insight reflects a broader shift we’re seeing across SaaS and enterprise: GTM is no longer about executing a static sequence of steps. It’s about learning fast, adapting faster, and building AI-native systems that continuously evolve.

Here are four takeaways from our discussion:

  1. AI-native is the new default.Adding AI to an old process isn’t enough. Founders building today are designing their GTM from the ground up to be AI-native — automating research, personalization, prospecting, and even follow-ups.
  2. Lean teams are a feature, not a bug.Michele made the case that founders can — and should — delay building large sales teams. If you can reach Series B with two humans and a well-orchestrated AI stack, do it.
  3. Enterprise buyers are moving faster than you think.The old model of slow-moving procurement cycles is shifting. Boards are pressuring leadership to modernize data and infrastructure for AI-readiness — and they’re doing it now, not in five years.
  4. Feedback beats playbooks.Instead of relying on one-size-fits-all messaging and personas, winning GTM orgs are instrumenting their processes for continuous learning: real-time ICP refinement, live persona mapping, and signal-driven campaign adjustment.

As Michele put it: “We’re entering the era of intelligent GTM.”

Premier GTM is at the forefront of this transformation — helping AI-first startups, investors, and enterprise teams design go-to-market strategies that are built for speed, feedback, and scale.

If you’re rethinking how to reach your customers in an AI-dominated market, this episode is worth your time.

Why the Old-School Analyst Model is Broken—and What to Know About Composable CDPs with Jacqueline from Monarch

Okay, so let me tell you about this fascinating convo I just listened to with Jacqueline—she’s the founder of Monarch and has this amazing background in marketing ops, martech, and GTM strategy. She’s done time at big names like WeWork and Grammarly, built teams from the ground up, and now runs her own consulting firm. But the real juice? The deep dive she took us on about industry analysts like Gartner, Forrester, and IDC—and why their model might be totally outdated for today’s fast-moving tech world.

First off, Jacqueline kicked things off from sunny Dallas (on what she called “the best day of the year,” according to Miss Congeniality—yes, April 25th). And then we dove right into this big industry gripe that a lot of GTM folks quietly have: analyst firms aren’t actually helping as much as we pretend they are.

Back in the day—like 2005 through 2015—analyst firms were the gatekeepers. You were either on the “Magic Quadrant” or you weren’t even in the conversation. Big companies would lean on Gartner or IDC to tell them what tools to buy, what trends to watch, and what best practices to follow. On the other side, vendors would spend crazy amounts of money and headcount trying to get on these reports. Entire analyst relations teams were (and still are) a thing.

But here’s the kicker: Jacqueline points out that the velocity of change in tech, especially since OpenAI and ChatGPT entered the picture, has completely broken that model. Analyst firms are just too slow. She said it bluntly: by the time they publish a report, the world has already shifted. And the idea that these reports are gospel? Not even close. There’s solid research, yes—but it’s rarely enough to make strategic, forward-thinking decisions.

She even made this great point about how many of the companies that make it onto a Gartner quadrant have already invested huge internal resources—think six-figure salaries—just to engage and keep up with the analysts. It’s not officially “pay to play,” but it kinda feels like it, right?

Now, the most eye-opening part of the conversation? When she started talking about CDPs—Customer Data Platforms.

CDPs are supposed to be this holy grail for marketers, helping unify all your fragmented data (CRM, ad platforms, website analytics, transaction history, the works) into one place so you can take smarter actions. But Jacqueline’s take? Most CDPs are basically repackaging your own data and selling it back to you at a markup. It’s like taking Belgian chocolate, melting it down, putting it in a box, and selling it back to you at 150% of the price. She actually compared it to Nestle—super relatable.

The traditional CDP approach, she explained, involves a lot of data duplication and reverse ETL. You’re pulling data from your warehouse, transforming it, loading it into a CDP, then turning around and pushing it right back into tools like Salesforce or HubSpot. It’s inefficient and expensive. Especially when you already have that data sitting in Snowflake or Databricks.

Enter: Composable CDPs.

This is the part that had me really leaning in. Composable CDPs flip the whole thing on its head. Instead of duplicating and warehousing the same data in a new system, you’re building on top of your existing stack. You connect directly to your data warehouse and give marketers the power to build audiences and segments without needing SQL or engineering help.

She gave a real-world example from her time at Grammarly. They weren’t pulling marketing data into their warehouse at all, and she realized they were burning budget without activating on that data. So she brought in Hightouch (a reverse ETL tool), worked with the data team, and boom—they were able to feed insights directly into ad platforms, personalize campaigns better, and cut waste. Later, Grammarly even published a case study on it.

And here’s what’s wild: Composable CDPs don’t just help marketing. Jacqueline broke down how they make life easier for engineering and product teams too. With unified data definitions and access, everyone—marketing, sales, product, analysts—can actually agree on who the customer is, what they did, and how to act on it.

She also made a great point about segmentation. Take Grammarly again. They’ve got free users, premium users, and business accounts. Each of those has subsegments, and keeping that up to date across Google Ads, Facebook, LinkedIn, email, etc. is a huge lift. But with composable CDPs and tools like Hightouch, Census, or GrowthLoop, you can sync those segments every few hours, automatically. If you’re running big paid budgets, that pays for itself within weeks.

So what’s the takeaway?

Jacqueline was clear: analyst firms like Gartner aren’t useless—but they’re just not moving at the pace the market needs. And when it comes to martech, CDPs, and activation strategies, you’re better off doing the hard work internally and trusting your team to test, learn, and optimize.

And if you haven’t looked into composable CDPs yet, it’s time. They’re not just buzzwords. They’re a more agile, efficient, and actually understandable way to get value from your data—without burning budget or depending on clunky legacy platforms.

This episode was jam-packed and flew by—definitely worth a relisten. And Jacqueline? Total rockstar. She’s sharp, funny, and super practical. I hope she comes back on the show because we only scratched the surface.